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PROCUREMENT OPPORTUNITY

User Acceptance Testing Software

Financial Ombudsman Service Limited · Contract award notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 07:48.

Opportunity overview

The User Acceptance Testing Software has been in use since January 2025 to support projects such as the Digital Front Door and Dynamic Complaint Form. The software enables FOS to test digital products with a diverse user base, identifying pain points and ensuring accessibility before full-scale development or launch. This approach reduces the risk of costly post-launch changes and supports the delivery of user-centric, compliant digital services. Value - £37,330.94 (excluding VAT). 12 month renewal.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ctt_2978
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Financial Ombudsman Service Limited
Id
GB-COH-03725015

Identifier

Scheme
GB-COH
Id
03725015

Address

Street Address
Exchange Tower, Harbour Exchange Square
Locality
London
Postal Code
E14 9SR
Country
GB
Country Name
United Kingdom
Region
UKI42

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
User Testing Technologies Limited
Id
GB-FTS-170992

Address

Street Address
Spaces Peter House, Oxford Street
Locality
Manchester
Postal Code
M1 5AN
Country
GB
Country Name
United Kingdom
Region
UKD33

Contact

Telephone
0800 058 4004

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Title
User Acceptance Testing Software
Status
active
Date
9 Jan 2026, 00:00
Main Procurement Category
services
Above Threshold
No

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72254000
Description
Software testing

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Value

Including VAT
44,797.13
Amount
37,330.94
Currency
GBP

Suppliers

Supplier 1
Id
GB-FTS-170992
Name
User Testing Technologies Limited

Contract period

Starts
10 Jan 2026, 00:00
Ends
1 Jan 2027, 23:59

Related lots

1

Documents

Entry 1
Id
001760-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
9 Jan 2026, 11:25
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
10 Jan 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · London · UKI42 · E14 9SR · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 001760-2026Contract award notice on Find a Tender ·