Enterprise Content Management Product Selection

Opportunity overview

Thames Water Utilities Limited seeks to procure an Enterprise Content Management (ECM) platform. The scope excludes implementation or professional services The ECM solution will manage unstructured and semi?structured content including documents, records, emails, images, and collaboration artifacts, with robust governance, security, retention and discovery capabilities. The Authority intends to award a single contract covering software subscription/licenses. Thames Water reserves the right to refine the award criteria. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday, 2 February 2026, at 10 am.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SER SOLUTIONS UNITED KINGDOM LIMITED

Matched by number

Published award value: £5m
Awarded: 14 Jun 2026
Award ID: 1
Status: pending
Identifier: GB-COH 07282887
Location: London, UKI31, EC2M 1NH, United Kingdom

Classification

No classification was supplied.

Lots

Lot 1Value not stated

Documents and notices

Contract award notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: TC2417
Status: complete
Procurement Method: selective
Procurement Method Details: Competitive flexible procedure

Legal basis

Id: 2023/54
Scheme: UKPGA
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗

Special regime

utilities

Lots and requirements

Entry 1

Id: 1
Status: complete

Buyer, suppliers and contacts

Organisation 1

Name: THAMES WATER UTILITIES LIMITED
Id: GB-COH-02366661

Identifier

Scheme: GB-COH
Id: 02366661

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PNQQ-4647-DTCV

Address

Street Address: Clearwater Court
Locality: Reading
Postal Code: RG1 8DB
Country: GB
Country Name: United Kingdom
Region: UKJ11

Contact

Email: procurement.support.centre@thameswater.co.uk

Roles

buyer

Details

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: privateUtility
Description: Private utility

Organisation 2

Name: SER SOLUTIONS UNITED KINGDOM LIMITED
Id: GB-COH-07282887

Identifier

Scheme: GB-COH
Id: 07282887

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PHBY-8478-QPZT

Address

Street Address: Spaces New Broad Street House
Locality: London
Postal Code: EC2M 1NH
Country: GB
Country Name: United Kingdom
Region: UKI31

Contact

Email: james.gibbons@sergroup.com

Roles

supplier

Details

Url: https://www.doxis.com/en/ ↗
Scale: large
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Award information

Award 1

Id: 1
Title: Enterprise Content Management Product Selection
Status: pending
Date: 15 Jun 2026, 00:00
Main Procurement Category: goods
Above Threshold: Yes
Has Renewal: Yes
Assessment Summaries Date Sent: 15 Jun 2026, 00:00

Items

Item 1

Id: 1
Related Lot: 1

Additional Classifications

Entry 1

Scheme: CPV
Id: 48000000
Description: Software package and information systems

Delivery locations

Entry 1

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKJ
Country: GB
Country Name: United Kingdom

Value

Including VAT: 6,000,000
Amount: 5,000,000
Currency: GBP

Suppliers

Supplier 1

Id: GB-COH-07282887
Name: SER SOLUTIONS UNITED KINGDOM LIMITED

Standstill Period

Ends: 25 Jun 2026, 23:59

Contract period

Starts: 30 Jun 2026, 00:00
Ends: 29 Jun 2031, 23:59
Max Extent Date: 29 Jun 2034, 23:59

Renewal

Description: The contract will have an initial committed term of five (5) years, with options to extend for further periods, up to a maximum total term of eight (8) years.

Related lots

Documents

Entry 1

Id: 056311-2026
Document Type: awardNotice
Notice Type: UK6
Description: Contract award notice on Find a Tender
Url: https://www.find-tender.service.gov.uk/Notice/056311-2026 ↗
Published: 15 Jun 2026, 16:03
Format: text/html

Milestones

Entry 1

Id: 1
Type: futureSignatureDate
Due: 30 Jun 2026, 23:59
Status: scheduled

Recorded locations

Buyer location · Reading · UKJ11 · RG1 8DB · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS

001467-2026Tender notice on Find a Tender · 8 Jan 2026, 13:29
056311-2026Contract award notice on Find a Tender · 15 Jun 2026, 16:03