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PROCUREMENT OPPORTUNITY

GovService - Platform

Middlesbrough Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 14:40.

Opportunity overview

Service Designer/Customer Portal/Staff Portal Customer Service Hub (UK/EU) - up to 15 users Customer Service Hub Additional Users (Tier 1) - 65 users Customer Service Queuing

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

GRANICUS-FIRMSTEP LIMITED

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
18 Dec 2025
Award ID
1
Status
active
Identifier
GB-COH 04283951
Location
Cambridge, UKH12, CB3 0NA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
MBC000607
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PLJH-5252-HJDM
Name
Middlesbrough Council

Roles

buyer

Address

Region
UKC12
Country
GB
Locality
Middlesbrough
Postal Code
TS1 9FT
Country Name
United Kingdom
Street Address
PO Box 500

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PLJH-5252-HJDM
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-04283951
Name
GRANICUS-FIRMSTEP LIMITED

Roles

supplier

Address

Region
UKH12
Country
GB
Locality
Cambridge
Postal Code
CB3 0NA
Country Name
United Kingdom
Street Address
Ground Floor 3 Wellbrook Court

Details

Vcse
No
Scale
sme

Identifier

Id
04283951
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PJJY-8811-PLBX
Scheme
GB-PPON

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC12
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Suppliers

Supplier 1
Id
GB-COH-04283951
Name
GRANICUS-FIRMSTEP LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
18 Dec 2025, 00:00
Above Threshold
No

Value

Currency
GBP
Including VAT
209,166

Period

Ends
1 Feb 2028, 23:59
Starts
1 Feb 2026, 00:00

Documents

Entry 1
Id
085536-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
22 Dec 2025, 15:58

Recorded locations

  • Buyer location · Middlesbrough · UKC12 · TS1 9FT · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05fbe4-2025-12-22T15:58:45ZContract details notice on Find a Tender ·