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PROCUREMENT OPPORTUNITY

Student Counselling Services

THE UNIVERSITY OF ULSTER · Contract details notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 14:31.

Opportunity overview

1. A 24-hour 365 day per year staffed telephone helpline for student self-referrals, or receipt of direct referrals from Student Wellbeing staff. 2. Face-to-face counselling for Ulster University students (*preferred mode of delivery), with counselling presence on each campus. 3. Text system for students to cancel or confirm planned attendance at scheduled appointments via text. 4. Post crisis intervention/Group counselling for students. 5. Service marketing materials. 6. Data and outcome/clinical outcomes reporting. 7. Risk management and relevant interventions to increase safety (as required) 8. Experience, governance, GDPR and data retention. 9. Contract management and review. 10. Sustainability.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CARECALL (NI) LIMITED

Match pending…
Published award value
Value not stated
Awarded
Not supplied
Contract signed
4 Jan 2026
Award ID
1
Status
active
Identifier
GB-COH NI038960
Location
Belfast, UKN06, BT1 1RD, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DACPP 01835 EXP2478
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
This DAC is being requested to ensure service coverage and allow Student Wellbeing and Employee Wellbeing teams to align their contract timeframes in consideration of a future joint bid for counselling services for students and staff. There will be a new Procurement exercise in collaboration with the Employee Wellbeing team to align our offer and seek best quality service and value for the University.

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Procedure reasons

Entry 1
Id
urgency

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
THE UNIVERSITY OF ULSTER
Id
GB-COH-RC000726

Identifier

Scheme
GB-COH
Id
RC000726

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PDLT-6268-MWZV

Address

Street Address
Finance Office
Locality
Coleraine
Postal Code
BT52 1SA
Country
GB
Country Name
United Kingdom
Region
UKN0C

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Entry 2
Scheme
UK_CA_DEVOLVED_REGULATIONS
Id
GB-NIR
Description
Northern Irish devolved regulations apply
Organisation 2
Name
CARECALL (NI) LIMITED
Id
GB-COH-NI038960

Identifier

Scheme
GB-COH
Id
NI038960

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PRQB-4428-VNHT

Address

Street Address
Lombard House Lombard Street
Locality
Belfast
Postal Code
BT1 1RD
Country
GB
Country Name
United Kingdom
Region
UKN06

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKN
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-NI038960
Name
CARECALL (NI) LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
Yes
Date Signed
4 Jan 2026, 00:00
No Agreed Metrics Rationale
The Contract Value is below the relevant threshold of £5 million including VAT.

Period

Starts
19 Jan 2026, 00:00
Ends
31 Dec 2026, 23:59

Value

Including VAT
241,770
Currency
GBP

Documents

Entry 1
Id
019062-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
3 Mar 2026, 15:08
Format
text/html

Recorded locations

  • Buyer location · Coleraine · UKN0C · BT52 1SA · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 000575-2026Contract award notice on Find a Tender ·
  2. 019062-2026Contract details notice on Find a Tender ·