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PROCUREMENT OPPORTUNITY

Telephony with integrated Contact Centre capabilities

Cunninghame Housing Association Ltd · compiled

Tender information last checkedLast checked 30 Sept 2026, 14:38.

Opportunity overview

Replacement Telephony system including contact centre capabilities.

Classification

  • CPV64200000 — Telecommunications services

Lots

  • The scope of this tender includes: Replacement of the existing Mitel telephony and contact centre systems. Migration to a fully cloud-based telephony platform. Provision of call recording, call reporting, and basic call centre functionality for all 150 users. Integration with business systems Rubixx Housing Management System & Microsoft). Support for multisite operations. Ongoing support, maintenance, and business continuity services. A hosted platform geographically located to comply with GDPR regulations. Please refer to the full requirements on the Invitation to Tender document attached as an additional document.£100k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CHA Telephony
Status
active
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Bid Opening

Date
21 Jan 2026, 08:00
Description
Using the PCS portal. John McIntyre, Claire Davidson, Mark Workman.

Address

Street Address
Quayside Offices, Dock Road, Ardrossan, KA22 8DA.

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
21 Jan 2026, 08:00

Tender Period

Ends
20 Jan 2026, 17:00

Contract terms

Performance Terms
To be discussed and agreed as part of the contract award process.

Classification

Id
64200000
Scheme
CPV
Description
Telecommunications services

Submission terms

Languages

en

Bid Validity Period

Ends
31 Mar 2026, 23:59

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Bidders will be required to provide 2 examples of similar type projects, within the last 3 years that demonstrate that they have the relevant experience to deliver the works. This will only include Client name, contract sum, start & completion date & Project summary details.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Status
active
Has Options
Yes
Has Renewal
Yes
Description
The scope of this tender includes: Replacement of the existing Mitel telephony and contact centre systems. Migration to a fully cloud-based telephony platform. Provision of call recording, call reporting, and basic call centre functionality for all 150 users. Integration with business systems Rubixx Housing Management System & Microsoft). Support for multisite operations. Ongoing support, maintenance, and business continuity services. A hosted platform geographically located to comply with GDPR regulations. Please refer to the full requirements on the Invitation to Tender document attached as an additional document.

Value

Amount
100,000
Currency
GBP

Options

Description
Options for one-off costs for handsets (deskphones), headsets if required in year 1 to be shared.

Renewal

Description
Ongoing provision after initial 5 year term to be negotiated.

Award criteria

Criteria

Criterion 1
Name
Quality of response to requirements
Type
quality
Description
40
Criterion 2
Name
Implementation, Account and contract management
Type
quality
Description
20
Criterion 3
Name
Pricing
Type
quality
Description
40
Criterion 4
Type
price
Description
40%

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
allowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
South West Scotland (HQ based in Ardrossan)

Delivery locations

Entry 1
Region
UKM93

Additional Classifications

Entry 1
Id
64200000
Scheme
CPV
Description
Telecommunications services

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-169801
Name
Cunninghame Housing Association Ltd

Roles

buyer
centralPurchasingBody

Address

Region
UKM
Locality
Ardrossan
Postal Code
KA22 8DA
Country Name
United Kingdom
Street Address
Quayside Offices,, Marina Quay, Dock Road

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Housing Association
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Legal Name
Cunninghame Housing Association Ltd

Contact

Name
John McIntyre
Telephone
+44 1294468360
Organisation 2
Id
GB-FTS-169802
Name
Ayr Sherrif Court

Roles

reviewBody

Address

Locality
Ayr
Country Name
United Kingdom
Street Address
Sherrif Court House, Wellington Square

Identifier

Legal Name
Ayr Sherrif Court

Contact

Telephone
+44 1292292200

Recorded locations

  • Buyer location · Ardrossan · UKM · KA22 8DA · United Kingdom
  • Delivery location · UKM93

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05fab8-2025-12-19T15:42:45Zcompiled ·