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PROCUREMENT OPPORTUNITY

Customer Services CRM System

Melton Borough Council · compiled

Tender information last checkedLast checked 30 Sept 2026, 14:46.

Opportunity overview

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

IEG4 Limited

Matched by number
Contract value
£257.7k
Awarded
Not supplied
Contract signed
21 Jul 2025
Award ID
084985-2025-1-1
Status
active
Identifier
GB-COH 05733146
Location
Manchester, UKF22, M15 4PY, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV48000000 — Software package and information systems

Lots

  • Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
MBC-1098
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Use of a compliant framework G Cloud 14 CCS

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKF22

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-140051
Name
Melton Borough Council

Roles

buyer

Address

Region
UKF22
Locality
Melton Mowbray
Postal Code
LE131GH
Country Name
United Kingdom
Street Address
Parkside

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Melton Borough Council
No Identifier Rationale
notOnAnyRegister

Contact

Name
Charlotte Highcock
Organisation 2
Id
GB-COH-05733146
Name
IEG4 Limited

Roles

supplier

Address

Region
UKF22
Locality
Manchester
Postal Code
M15 4PY
Country Name
United Kingdom
Street Address
Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill,

Details

Scale
sme

Identifier

Id
05733146
Scheme
GB-COH
Legal Name
IEG4 Limited
Organisation 3
Id
GB-FTS-119865
Name
Welland Procurement

Roles

reviewBody

Address

Locality
Melton Mowbray
Postal Code
LE13 1GH
Country Name
United Kingdom

Identifier

Legal Name
Welland Procurement

Award information

Award 1
Id
084985-2025-1-1
Title
Customer Services CRM System
Status
active

Suppliers

Supplier 1
Id
GB-COH-05733146
Name
IEG4 Limited

Related lots

1

Contracts and changes

Entry 1
Id
084985-2025-1-1
Title
Customer Services CRM System
Status
active
Award ID
084985-2025-1-1
Date Signed
22 Jul 2025, 00:00

Value

Amount
257,665
Currency
GBP

Recorded locations

  • Buyer location · Melton Mowbray · UKF22 · LE131GH · United Kingdom
  • Delivery location · UKF22

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05fa8c-2025-12-19T14:48:47Zcompiled ·