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PROCUREMENT OPPORTUNITY

Colville Heat Network - Metering and Billing Services Contract

London Borough of Hackney · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 14:32.

Opportunity overview

Hackney Council is seeking to appoint a specialist utility services provider to deliver a long-term Metering and Billing (M&B) service for the Colville Heat Network. The contract will cover the full lifecycle of metering and billing operations, including data management, customer billing, payment collection, customer service, and regulatory compliance. The appointed supplier will work closely with Hackney’s DBOM (Design, Build, Operate and Maintain) contractor to ensure efficient service delivery to around 1,300 residential and commercial connections across the Colville and Britannia developments. The contract will be for an initial term of 8 years, with options to extend up to 14 years in total.

Classification

  • CPV38551000 — Energy meters
  • CPV50324100 — System maintenance services
  • CPV65500000 — Meter reading service

Lots

  • Lot 1£800k

Documents and notices

  • Tender notice on Find a TenderOpen source ↗
  • The associated tender documents are available to download via Hackney Council’s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity.Open source ↗
  • The technical specifications documents are available to download via Hackney Council’s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity.Open source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN775606
Status
active
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Competitive flexible procedure
Expression Of Interest Deadline
2 Feb 2026, 12:00

Procedure

Features
This procurement will be conducted using a multi-stage Competitive Flexible Procedure under section 20 of the Procurement Act 2023. The Tender Notice invites requests to participate, not full tenders. Stage 1 – Selection: Interested suppliers will be required to submit a Request to Participate comprising a Procurement Specific Questionnaire (PSQ), including Conditions of Participation and project-specific questions. These will be assessed to determine supplier eligibility, capability and capacity. The Authority intends to shortlist up to five suppliers to proceed to the next stage. Stage 2 – Invitation to Tender: Shortlisted suppliers will be invited to submit full tenders, which will be evaluated on the basis of published award criteria covering technical quality (including social value) and price, to identify the Most Advantageous Tender. Clarifications may be sought during the process in accordance with the Procurement Act 2023. A standstill period will apply prior to contract award.

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
1 Jul 2039, 23:59

Expected award period

Ends
3 Apr 2026, 23:59

Enquiry period

Ends
22 Jan 2026, 17:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
active

Value

Amount
800,000
Currency
GBP
Including VAT
960,000

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Price
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Name
Quality
Type
quality

Numbers

Entry 1
Number
70
Weight
percentageExact

Contract period

Ends
30 Jun 2040, 23:59
Starts
22 Apr 2026, 00:00

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Suppliers must meet the Authority’s Conditions of Participation relating to legal standing and economic and financial capacity. This includes confirmation of eligibility and exclusion grounds, registration on the Central Digital Platform, minimum financial turnover requirements, appropriate insurance cover, compliance with data protection and cybersecurity obligations, and adherence to applicable legislation including the Modern Slavery Act 2015. These requirements will be assessed on a pass/fail basis at selection stage.
Criterion 2
Type
technical
Description
Suppliers must demonstrate the technical and professional ability to deliver the contract requirements, including relevant experience, systems capability, delivery capacity and service performance. Where specific standards, certifications or qualifications are referenced, the Authority will accept equivalent qualifications, standards or evidence demonstrating equivalent capability. Assessment will be undertaken in accordance with the Procurement Specific Questionnaire.
Criterion 3
Description
Suppliers will be selected to tender based on their responses to the Procurement Specific Questionnaire (PSQ), including satisfaction of the Conditions of Participation and assessment of relevant experience, technical capability, delivery capacity, customer service approach and social value. Only suppliers meeting all mandatory requirements and achieving the highest scores at selection stage will be invited to submit a tender.
For Reduction
Yes

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI41
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
38551000
Scheme
CPV
Description
Energy meters
Entry 2
Id
50324100
Scheme
CPV
Description
System maintenance services
Entry 3
Id
65500000
Scheme
CPV
Description
Meter reading service

Published documents

Entry 1
Id
L-1
Description
The associated tender documents are available to download via Hackney Council’s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity.
Document Type
biddingDocuments
Entry 2
Id
L-2
Description
The technical specifications documents are available to download via Hackney Council’s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity.
Document Type
technicalSpecifications
Entry 3
Id
future
Document Type
biddingDocuments
Access Details
All tender documents are available to download via Hackney Council’s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity. https://www.londontenders.org
Entry 4
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 5
Id
084326-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
18 Dec 2025, 12:26

Planning and budget

No Engagement Notice Rationale
Hackney Council did not publish a Preliminary Market Engagement Notice as the requirements are well defined and based on established market practice. The Authority is satisfied that suppliers can prepare competitive submissions using the information provided in the Tender Notice and associated documents.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PRZC-5592-DDDV
Name
London Borough of Hackney

Roles

buyer

Address

Region
UKI41
Country
GB
Locality
Hackney
Postal Code
E8 1DY
Country Name
United Kingdom
Street Address
Hackney Service Centre

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PRZC-5592-DDDV
Scheme
GB-PPON

Contact

Name
Marta Kolinska

Recorded locations

  • Buyer location · Hackney · UKI41 · E8 1DY · United Kingdom
  • Delivery location · UKI41 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05f8fc-2025-12-18T12:26:33ZTender notice on Find a Tender ·