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PROCUREMENT OPPORTUNITY

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

ROCHDALE BOROUGHWIDE HOUSING LIMITED · Contract award notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 16:40.

Opportunity overview

Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective. Service to be Provided: Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

MANGO DIRECT MARKETING LTD

Match pending…
Published award value
£192.4k
Awarded
3 Mar 2026
Award ID
1
Status
pending
Identifier
GB-COH NI070069
Location
Bangor, UKN09, BT19 7AT, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN799696
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
ROCHDALE BOROUGHWIDE HOUSING LIMITED
Id
GB-COH-IP031452

Identifier

Scheme
GB-COH
Id
IP031452

Additional Identifiers

Entry 1
Scheme
GB-CHC
Id
31452 R
Entry 2
Scheme
GB-PPON
Id
PHLB-2332-YGZR

Address

Street Address
Unique Enterprise Centre
Locality
Rochdale
Postal Code
OL16 2UP
Country
GB
Country Name
United Kingdom
Region
UKD37

Contact

Name
RBH Procurement

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
MANGO DIRECT MARKETING LTD
Id
GB-COH-NI070069

Identifier

Scheme
GB-COH
Id
NI070069

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PCBX-1768-ZRHZ

Address

Street Address
1 Balloo Court
Locality
Bangor
Postal Code
BT19 7AT
Country
GB
Country Name
United Kingdom
Region
UKN09

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Title
For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service
Status
pending
Date
3 Mar 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes
Has Renewal
Yes
Assessment Summaries Date Sent
3 Mar 2026, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Delivery locations

Entry 1
Region
UKD
Country
GB
Country Name
United Kingdom

Value

Including VAT
192,418.6
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-NI070069
Name
MANGO DIRECT MARKETING LTD

Standstill Period

Ends
12 Mar 2026, 23:59

Contract period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2027, 23:59
Max Extent Date
31 Mar 2028, 23:59

Renewal

Description
One 12 month extension available

Related lots

1

Documents

Entry 1
Id
018882-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
3 Mar 2026, 12:18
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
16 Mar 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Rochdale · UKD37 · OL16 2UP · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 018882-2026Contract award notice on Find a Tender ·