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PROCUREMENT OPPORTUNITY

Provision of Contact Centre Accreditation and Membership

Driver and Vehicle Licensing Agency · Contract award notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 14:19.

Opportunity overview

DVLA has decided to utilise the CCA Global Standard as a benchmark and currently hold global Version 7 accreditation. DVLA’s intention is to renew this membership & gain Version 8 accreditation for the term of this contract.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CCA GLOBAL Ltd

Match pending…
Published award value
£41k
Awarded
17 Dec 2025
Award ID
1
Status
active
Location
Glasgow, UKM82, G3 7PY, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CRN/25/20
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PYVZ-4215-PGYM
Name
Driver and Vehicle Licensing Agency

Roles

buyer

Address

Region
UKL18
Country
GB
Locality
Morriston
Postal Code
SA6 7JL
Country Name
United Kingdom
Street Address
Longview Road

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PYVZ-4215-PGYM
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-FTS-169450
Name
CCA GLOBAL Ltd

Roles

supplier

Address

Region
UKM82
Country
GB
Locality
Glasgow
Postal Code
G3 7PY
Country Name
United Kingdom
Street Address
20 Newton Place

Details

Vcse
No
Scale
large

Contact

Award information

Award 1
Id
1
Date
17 Dec 2025, 00:00
Title
Provision of Contact Centre Accreditation and Membership
Status
active
Has Renewal
Yes
Above Threshold
No
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
64200000
Scheme
CPV
Description
Telecommunications services

Value

Amount
41,000
Currency
GBP
Including VAT
49,200

Renewal

Description
12 month option to extend included

Documents

Entry 1
Id
083740-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
17 Dec 2025, 11:36

Suppliers

Supplier 1
Id
GB-FTS-169450
Name
CCA GLOBAL Ltd

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
17 Dec 2025, 23:59

Related lots

1

Contract period

Ends
15 Dec 2027, 23:59
Starts
17 Dec 2025, 00:00
Max Extent Date
15 Dec 2028, 23:59

Contracts and changes

Entry 1
Id
1
Title
Provision of Contact Centre Accreditation and Membership
Status
active
Award ID
1
Date Signed
17 Dec 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
41,000
Currency
GBP
Including VAT
49,200

Period

Ends
15 Dec 2027, 23:59
Starts
17 Dec 2025, 00:00
Max Extent Date
15 Dec 2028, 23:59

Renewal

Description
12 month option to extend included

Documents

Entry 1
Id
084336-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
18 Dec 2025, 12:33

Recorded locations

  • Buyer location · Morriston · UKL18 · SA6 7JL · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05f79f-2025-12-18T12:33:40ZContract award notice on Find a Tender ·