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PROCUREMENT OPPORTUNITY

QQ25/019 Provision of an Out of Hours Repairs Call Centre

Tamworth Borough Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 07:51.

Opportunity overview

Tamworth Borough Council requires a qualified and experienced contractor to provide an Out-of-Hours (OHH) housing repairs call handling service, capable of safely triaging emergency and hazard-related repairs, including cases falling under Awaab’s Law. The OOH service is a critical safety function, providing essential support to residents outside of standard working hours.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ORCA BUSINESS SUPPORT LIMITED

Matched by exact name
Published award value
Value not stated
Awarded
Not supplied
Contract signed
26 May 2026
Award ID
1
Status
active
Identifier
GB-PPON PVRH-4196-BQZT
Location
Wrexham, UKL23, LL13 9AE, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05f775
Status
complete
Procurement Method
open
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Tamworth Borough Council
Id
GB-PPON-PTDD-5754-QXLV

Identifier

Scheme
GB-PPON
Id
PTDD-5754-QXLV

Address

Street Address
Marmion House, Lichfield Street
Locality
Tamworth
Postal Code
B79 7BZ
Country
GB
Country Name
United Kingdom
Region
UKG24

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
ORCA BUSINESS SUPPORT LIMITED
Id
GB-PPON-PVRH-4196-BQZT

Identifier

Scheme
GB-PPON
Id
PVRH-4196-BQZT

Address

Street Address
8 Wilkinson Business Park
Locality
Wrexham
Postal Code
LL13 9AE
Country
GB
Country Name
United Kingdom
Region
UKL23

Contact

Telephone
01244573400

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64000000
Description
Postal and telecommunications services

Delivery locations

Entry 1
Region
UKG2
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PVRH-4196-BQZT
Name
ORCA BUSINESS SUPPORT LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
27 May 2026, 00:00

Period

Starts
1 Jun 2026, 00:00
Ends
31 May 2028, 23:59
Max Extent Date
31 May 2029, 23:59

Renewal

Description
12 months

Value

Including VAT
25,000
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Regular Meetings

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
050864-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
29 May 2026, 13:40
Format
text/html

Recorded locations

  • Buyer location · Tamworth · UKG24 · B79 7BZ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 050864-2026Contract details notice on Find a Tender ·