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PROCUREMENT OPPORTUNITY

ServiceNow licensing extension

Science Museum Group · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 14:28.

Opportunity overview

Extension of existing ServiceNow licensing for 3 years.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SERVICENOW UK LIMITED

Matched by number
Published award value
£546.5k
Awarded
16 Dec 2025
Award ID
1
Status
pending
Identifier
GB-COH 06299383
Location
Staines, UKJ25, TW18 4TW, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SCM3953M
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
This direct award is justified under Section 41 and Schedule 5, paragraph 7 of the Procurement Act 2023, which permits a contracting authority to award a contract without competition where the contract is an extension or partial replacement of existing goods/services and: • a change in supplier would result in goods/services that are different from, or incompatible with, the existing goods/services; and • that difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. In this case, the award covers the continued use of our ServiceNow platform for three years. We have developed multiple bespoke services and integrations on ServiceNow; switching to another system would render these custom elements incompatible and require extensive re‑builds, complex data migration, re‑integration with dependent systems, and comprehensive re‑training of staff. Taken together, these impacts would create disproportionate technical difficulties and operational risk, so retaining the incumbent supplier is the only practicable route to ensure continuity, interoperability, and maintainability of our core service management capability.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
additionalRepeatExtensionPartialReplacement

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDTR-3338-MNPG
Name
Science Museum Group

Roles

buyer

Address

Region
UKI33
Country
GB
Locality
London
Postal Code
SW7 2DD
Country Name
United Kingdom
Street Address
The Science Museum

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PDTR-3338-MNPG
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-06299383
Name
SERVICENOW UK LIMITED

Roles

supplier

Address

Region
UKJ25
Country
GB
Locality
Staines
Postal Code
TW18 4TW
Country Name
United Kingdom
Street Address
Strata Building, 1 Bridge Street

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
06299383
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Date
16 Dec 2025, 00:00
Title
ServiceNow licensing extension
Status
pending
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Value

Amount
546,500
Currency
GBP
Including VAT
655,799

Renewal

Description
One year extension

Documents

Entry 1
Id
083414-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
16 Dec 2025, 14:14
Entry 2
Id
083424-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
16 Dec 2025, 14:23

Suppliers

Supplier 1
Id
GB-COH-06299383
Name
SERVICENOW UK LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
30 Dec 2025, 23:59

Related lots

1

Contract period

Ends
30 Dec 2028, 23:59
Starts
31 Dec 2025, 00:00
Max Extent Date
30 Dec 2029, 23:59

Standstill Period

Ends
29 Dec 2025, 23:59

Recorded locations

  • Buyer location · London · UKI33 · SW7 2DD · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05f6d2-2025-12-16T14:23:25ZTransparency notice on Find a Tender ·