ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

TSM and Customer Feedback Surveying Services

Connexus Homes Limited · Contract details notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 14:41.

Opportunity overview

Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Acuity Research and Practice Limited

Matched by normalised name
Published award value
Value not stated
Awarded
Not supplied
Contract signed
2 Mar 2026
Award ID
1
Status
active
Location
Bishops Tawton, Devon, UKK43, EX32 0AQ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05f607
Status
complete
Procurement Method
open
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Connexus Homes Limited
Id
GB-PPON-PZTX-9645-HPZJ

Identifier

Scheme
GB-PPON
Id
PZTX-9645-HPZJ

Address

Street Address
The Gateway, The Auction Yard
Locality
Craven Arms
Postal Code
SY7 9BW
Country
GB
Country Name
United Kingdom
Region
UKG22

Contact

Name
Jayne Stringer
Telephone
03332313233

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Acuity Research and Practice Limited
Id
GB-FTS-175927

Address

Street Address
35 Mount Pleasant
Locality
Bishops Tawton, Devon
Postal Code
EX32 0AQ
Country
GB
Country Name
United Kingdom
Region
UKK43

Contact

Name
Denise Raine

Roles

supplier

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79311000
Description
Survey services
Entry 2
Scheme
CPV
Id
79311200
Description
Survey conduction services
Entry 3
Scheme
CPV
Id
79311210
Description
Telephone survey services
Entry 4
Scheme
CPV
Id
79342310
Description
Customer survey services
Entry 5
Scheme
CPV
Id
79342311
Description
Customer satisfaction survey

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-FTS-175927
Name
Acuity Research and Practice Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
2 Mar 2026, 00:00

Period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2028, 23:59
Max Extent Date
1 Apr 2030, 00:59

Renewal

Description
The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews.

Value

Including VAT
103,000
Currency
GBP

Documents

Entry 1
Id
018964-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
3 Mar 2026, 14:01
Format
text/html

Recorded locations

  • Buyer location · Craven Arms · UKG22 · SY7 9BW · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 018964-2026Contract details notice on Find a Tender ·