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PROCUREMENT OPPORTUNITY

Out of Hours Contact Centre Services

THE GUINNESS PARTNERSHIP LIMITED · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 08:12.

Opportunity overview

The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Care Quality Services Limited

Matched by number
Contract value
£805k
Awarded
Not supplied
Contract signed
29 Jun 2026
Including VAT
£966k
Award ID
1
Status
active
Identifier
GB-COH 11696513
Location
Colchester, UKH34, CO4 9QR, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PRJ1000165
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
THE GUINNESS PARTNERSHIP LIMITED
Id
GB-COH-IP031693

Identifier

Scheme
GB-COH
Id
IP031693

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PBNQ-4523-TMYT

Address

Street Address
7th Floor, 350 Euston Road
Locality
London
Postal Code
NW1 3AX
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking
Organisation 2
Name
Care Quality Services Limited
Id
GB-COH-11696513

Identifier

Scheme
GB-COH
Id
11696513

Address

Street Address
Crown House, Stephenson Road, Severalls Industrial Park,
Locality
Colchester
Postal Code
CO4 9QR
Country
GB
Country Name
United Kingdom
Region
UKH34

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79510000
Description
Telephone-answering services

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-11696513
Name
Care Quality Services Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
30 Jun 2026, 00:00
No Agreed Metrics Rationale
Below £5m contract

Period

Starts
1 Jul 2026, 00:00
Ends
30 Jun 2029, 23:59
Max Extent Date
30 Jun 2032, 23:59

Renewal

Description
3 year extension based on satisfactory performance at the sole discretion of The Guinness Partnership.

Value

Including VAT
966,000
Amount
805,000
Currency
GBP

Documents

Entry 1
Id
074020-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
5 Aug 2026, 10:23
Format
text/html

Recorded locations

  • Buyer location · London · UKI31 · NW1 3AX · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 034200-2026Contract award notice on Find a Tender ·
  2. 074020-2026Contract details notice on Find a Tender ·