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PROCUREMENT OPPORTUNITY

HOCS4/00015 MILITARY PERSONNEL & VETERANS SERVICE DELIVERY CONTRACT (MP&VSDC) relating to provision of Armed Forces Pay, Pensions, other Military HR Services and Administrative Services Extension

Ministry of Defence · compiled

Tender information last checkedLast checked 30 Sept 2026, 14:03.

Opportunity overview

The purpose of this notice is to publish the Authority's intention to modify the HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT (SDC). The SDC requirement (known during the procurement as the Future Service Delivery Contract (FSDC)) was advertised in the OJEU on 10 April 2018 https://ted.europa.eu/en/notice/-/detail/154104-2018 and contract award published in the OJEU on 21 January 2020 https://ted.europa.eu/en/notice/-/detail/29607-2020 The Contract which commenced on 1 June 2020 and is due to expire 31 May 2027, covers, at a high level: a. A variety of personnel support services for the Royal Navy, Army and Royal Air Force, in the form of Joint Personnel Administration (JPA), which is the MOD’s current Military Payroll, Expenses and HR system, and pensions; and b. The development and maintenance of a range of supporting Information system (IS) applications and elements of IS infrastructure. The aims of the SDC contract included the transformation and modernisation of these services and envisaged the expansion of the contract scope to include services currently carried out in house. More time than originally envisaged is required to complete the transformation and disaggregation programme contracted for, which has also been further impacted by legislative changes during the term affecting pensions. The Authority therefore intends to modify the contract, extending the term by a maximum duration of two years to a new longstop expiry date of 31 May 2029. During this time it is envisaged that any follow-on procurements will be conducted. It is considered that this contract modification is not a material amendment and therefore does not amount to the award of a new contract.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£185m
Awarded
Not supplied
Contract signed
18 Dec 2019
Award ID
081683-2025-1
Status
active
Location
Hemel Hempstead, UK, United Kingdom

Classification

  • CPV75112000 — Administrative services for business operations
  • CPV66520000 — Pension services
  • CPV72222300 — Information technology services
  • CPV79512000 — Call centre
  • CPV79631000 — Personnel and payroll services
  • CPV79900000 — Miscellaneous business and business-related services

Lots

  • Intended continuation of the HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT for a maximum duration of two additional years.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05f32d
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Negotiated without publication of a contract notice
Why this procedure was chosen
The services provided under HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT must be maintained with minimal disruption and the contractual transformation programme completed whilst addressing legislative changes to pension payments, requiring a variation of applicable contract milestones and an extension of the term of up to 2 years. The Authority considers that the intended contract modifications do not extend the scope of the contract considerably to encompass services not initially contracted for, or change the economic balance of the contract, and had they been part of the initial award procedure they would not have allowed for the admission of tenderers other than those initially admitted or the acceptance of a different tender; therefore, the modification is not a material amendment and does not amount to the award of a new contract.

Legal basis

Id
32009L0081
Scheme
CELEX

Classification

Id
75112000
Scheme
CPV
Description
Administrative services for business operations

Procedure reasons

Entry 1
Id
D_REPETITION_EXISTING
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive

Lots and requirements

Entry 1
Id
1
Has Options
No
Description
Intended continuation of the HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT for a maximum duration of two additional years.

Award criteria

Criteria

Criterion 1
Name
N/A
Description
N/A

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
66520000
Scheme
CPV
Description
Pension services
Entry 2
Id
72222300
Scheme
CPV
Description
Information technology services
Entry 3
Id
79512000
Scheme
CPV
Description
Call centre
Entry 4
Id
79631000
Scheme
CPV
Description
Personnel and payroll services
Entry 5
Id
79900000
Scheme
CPV
Description
Miscellaneous business and business-related services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-6814
Name
Ministry of Defence

Roles

buyer

Address

Region
UK
Locality
London
Country Name
United Kingdom

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Id
02
Scheme
COFOG
Description
Defence

Identifier

Legal Name
Ministry of Defence

Contact

Organisation 2
Id
GB-FTS-66509
Name
Shared Services Connected Ltd

Roles

supplier

Address

Region
UK
Locality
Hemel Hempstead
Country Name
United Kingdom

Details

Scale
large

Identifier

Legal Name
Shared Services Connected Ltd
Organisation 3
Id
GB-FTS-21869
Name
Ministry of Defence

Roles

reviewBody

Address

Locality
London
Postal Code
SW1A 2HB
Country Name
United Kingdom

Identifier

Legal Name
Ministry of Defence

Award information

Award 1
Id
081683-2025-1
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-66509
Name
Shared Services Connected Ltd

Related lots

1

Contracts and changes

Entry 1
Id
081683-2025-1
Status
active
Award ID
081683-2025-1
Date Signed
18 Dec 2019, 00:00

Value

Amount
185,000,000
Currency
GBP

Recorded locations

  • Buyer location · London · UK · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05f32d-2025-12-10T16:30:11Zcompiled ·