ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Westminster City Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 22:38.

Opportunity overview

Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Human Engine LImited

Matched by exact name
Contract value
£78.3k
Awarded
Not supplied
Contract signed
10 Feb 2026
Including VAT
£94k
Award ID
1
Status
active
Location
Aylesbury, UKJ13, HP22 5BT, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05f0f4
Status
complete
Procurement Method
open
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

concession

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Westminster City Council
Id
GB-PPON-PJVD-6261-BPPJ

Identifier

Scheme
GB-PPON
Id
PJVD-6261-BPPJ

Address

Street Address
64 Victoria Street
Locality
London
Postal Code
SW1E 6QP
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Human Engine LImited
Id
GB-FTS-174115

Address

Street Address
101 Aylesbury Road, Bierton
Locality
Aylesbury
Postal Code
HP22 5BT
Country
GB
Country Name
United Kingdom
Region
UKJ13

Contact

Roles

supplier

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79342300
Description
Customer services
Entry 2
Scheme
CPV
Id
79410000
Description
Business and management consultancy services
Entry 3
Scheme
CPV
Id
79411000
Description
General management consultancy services
Entry 4
Scheme
CPV
Id
79411100
Description
Business development consultancy services
Entry 5
Scheme
CPV
Id
79415200
Description
Design consultancy services
Entry 6
Scheme
CPV
Id
79419000
Description
Evaluation consultancy services
Entry 7
Scheme
CPV
Id
33124110
Description
Diagnostic systems

Suppliers

Supplier 1
Id
GB-FTS-174115
Name
Human Engine LImited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
10 Feb 2026, 00:00

Period

Starts
23 Feb 2026, 00:00
Ends
22 Aug 2026, 23:59
Max Extent Date
22 Sept 2026, 23:59

Renewal

Description
1 month for time only

Value

Including VAT
93,960
Amount
78,300
Currency
GBP

Documents

Entry 1
Id
012169-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
11 Feb 2026, 08:20
Format
text/html

Recorded locations

  • Buyer location · London · UKI32 · SW1E 6QP · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 012169-2026Contract details notice on Find a Tender ·