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PROCUREMENT OPPORTUNITY

Retail Incident and Fraud Management Services

SE TRAINS LIMITED · Contract details notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 20:38.

Opportunity overview

Retail Incident and Fraud Management Services comprising: 1st & 2nd Line Retail Incident Management (RIM) E-commerce Fraud Prevention (eFP) Account Management

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

GO-AHEAD HOLDING LIMITED

2 award entriesMatch pending…
Contract value
£2m
Awarded
Not supplied
Contract signed
7 Jan 2026
Including VAT
£2.4m
Status
active
Identifier
GB-PPON PNMT-5678-QNCM
Location
Newcastle Upon Tyne, UKC22, NE1 6BL, United Kingdom
View 2 award IDs

1, 2

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05f07b
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Compatibility with existing systems and technical environment. A redesign and/or replacement would result in operational risk and disruption.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
SE TRAINS LIMITED
Id
GB-COH-03266762

Identifier

Scheme
GB-COH
Id
03266762

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PWRR-2348-DXXP

Address

Street Address
Second Floor
Locality
London
Postal Code
SE1 2AU
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking
Organisation 2
Name
GO-AHEAD HOLDING LIMITED
Id
GB-PPON-PNMT-5678-QNCM

Identifier

Scheme
GB-PPON
Id
PNMT-5678-QNCM

Address

Street Address
Second Floor 55 Degrees North
Locality
Newcastle Upon Tyne
Postal Code
NE1 6BL
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72253000
Description
Helpdesk and support services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PNMT-5678-QNCM
Name
GO-AHEAD HOLDING LIMITED

Related lots

1
Award 2
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72253000
Description
Helpdesk and support services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PNMT-5678-QNCM
Name
GO-AHEAD HOLDING LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Retail Incident and Fraud Management Services
Status
active
Above Threshold
Yes
Date Signed
7 Jan 2026, 00:00

Period

Starts
9 Jan 2026, 00:00
Ends
15 Oct 2028, 23:59

Value

Including VAT
2,428,069
Amount
2,023,391
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Response Time
Description
99% of priority 1 incidents to be resolved in one hour 99% of priority 2 incidents to be resolved in two hours 95% of priority 3 incidents to be resolved within three hours

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
014623-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
18 Feb 2026, 10:26
Format
text/html
Entry 2
Id
2
Award ID
2
Title
Retail Incident and Fraud Management Services
Status
active
Above Threshold
Yes
Date Signed
7 Jan 2026, 00:00

Period

Starts
9 Jan 2026, 00:00
Ends
15 Oct 2028, 23:59

Value

Including VAT
2,428,069
Amount
2,023,391
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Response Times
Description
99% of Priority 1 incidents to be resolved in one hour 99% of Priority 2 incidents to be resolved in two hours 95% of Priority 3 incidents to be resolved in three hours

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
014623-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
18 Feb 2026, 10:26
Format
text/html

Recorded locations

  • Buyer location · London · UKI44 · SE1 2AU · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 014623-2026Contract details notice on Find a Tender ·