- Id
- 2177
- Status
- complete
- Published risks
- There are manageable risks associated with the long-term delivery of a business-critical SaaS platform, including potential changes in Hyde's organisational structure, future acquisitions or mergers, and resulting changes to user volumes or licensing requirements.
Additional risks relate to evolving technology needs and regulatory obligations, which may require adjustments to scope, service levels or licence models.
These risks will be managed through the contract's governance, performance monitoring and change control processes.
- Procurement Method
- direct
- Procurement Method Details
- Direct award
- Why this procedure was chosen
- Hyde intends to directly award this contract under Schedule 5, Paragraphs 5, 6 and 7 of the Procurement Act 2023.
Hyde currently operates Totalmobile's cloud-based maintenance, scheduling, compliance and asset-management solution as a core operational system. The platform has been fully deployed across the organisation and is embedded through multiple technical integrations, data structures and workflow configurations that are specific to Totalmobile's proprietary environment. Totalmobile holds the exclusive intellectual property rights for the software and associated components used by Hyde.
Based on this technical configuration, no alternative supplier is capable of providing a system that can maintain service continuity without extensive redevelopment, re-implementation, large-scale data migration or interruption to critical operations. As a result, no reasonable alternative exists and a competitive process would be disproportionate, impractical and contrary to the public interest, given the operational risk, cost and disruption associated with replacing the existing system.
The proposed contract represents a continuation of the current integrated platform and related services. Procuring these services from a different supplier would create material technical incompatibilities and require substantial re-engineering, which meets the criteria for additional or repeat services under Schedule 5, Paragraph 7.
Direct negotiation has also established that the commercial terms available through this route are more advantageous than those available via framework agreements, supporting value for money.
For these reasons, Hyde is relying on the permitted grounds under Schedule 5, Paragraphs 5, 6 and 7 to award the contract directly to Totalmobile.