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PROCUREMENT OPPORTUNITY

NUN - Pre-market Engagement - AI Telephony Contact Centre Solution

Nuneaton and Bedworth Borough Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 13:53.

Opportunity overview

NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.

Classification

  • CPV48000000 — Software package and information systems
  • CPV72212512 — Interactive voice response software development services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NUN - 24816
Status
planning
Above Threshold
No
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning

Suitability

Sme
Yes

Contract period

Ends
30 Sept 2030, 23:59
Starts
1 Oct 2026, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
72212512
Scheme
CPV
Description
Interactive voice response software development services

Planning and budget

Documents

Entry 1
Id
080123-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
5 Dec 2025, 12:31

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
19 Jan 2026, 23:59
Description
To access the Pre-Market engaement , please register with http://www.csw-jets.co.uk/

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PGMR-4581-NPWJ
Name
Nuneaton and Bedworth Borough Council

Roles

buyer

Address

Region
UKG13
Country
GB
Locality
NUNEATON
Postal Code
CV11 5AA
Country Name
United Kingdom
Street Address
Town Hall, Coton Road

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PGMR-4581-NPWJ
Scheme
GB-PPON

Contact

Recorded locations

  • Buyer location · NUNEATON · UKG13 · CV11 5AA · United Kingdom
  • Delivery location · UKC · United Kingdom
  • Delivery location · UKD · United Kingdom
  • Delivery location · UKE · United Kingdom
  • Delivery location · UKF · United Kingdom
  • Delivery location · UKG · United Kingdom
  • Delivery location · UKH · United Kingdom
  • Delivery location · UKI · United Kingdom
  • Delivery location · UKJ · United Kingdom
  • Delivery location · UKK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05ef9c-2025-12-05T12:31:06ZPreliminary market engagement notice on Find a Tender ·