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PROCUREMENT OPPORTUNITY

National Vaccination Programme (ServiceNow Development, Maintenance and Support)

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) · compiled

Tender information last checkedLast checked 30 Sept 2026, 13:49.

Opportunity overview

The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Insight Direct (UK) Ltd

Matched by exact name
Contract value
£90k
Awarded
Not supplied
Contract signed
4 Dec 2025
Award ID
079963-2025-1
Status
active
Location
Sheffield, UKE32, S1 2JX, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Scottish Government has requested that this continues to be available. The development, maintenance and support service will provide essential activities for the service:- - Design, development and implementation of ServiceNow solutions aligning to requirements - Lead technical delivery of ServiceNow projects / bug fixes and maintenance - Custom application development, integrations and platform enhancements - Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness - Development and maintenance of multiple two-way API integrations, including national data stores and data platforms - Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches - Create a version 2 of the product to simplify the coding structure and removal of redundant codeValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NP884525
Status
complete
Review Details
Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Call-off from the Scottish Government's Digital Technology and Cyber Services dynamic purchasing system.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Techniques

Has Electronic Auction
Yes

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Scottish Government has requested that this continues to be available. The development, maintenance and support service will provide essential activities for the service:- - Design, development and implementation of ServiceNow solutions aligning to requirements - Lead technical delivery of ServiceNow projects / bug fixes and maintenance - Custom application development, integrations and platform enhancements - Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness - Development and maintenance of multiple two-way API integrations, including national data stores and data platforms - Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches - Create a version 2 of the product to simplify the coding structure and removal of redundant code

Award criteria

Criteria

Criterion 1
Name
Statement of Approach
Type
quality
Description
40
Criterion 2
Name
Timescale
Type
quality
Description
30
Criterion 3
Name
Reference
Type
quality
Description
5
Criterion 4
Type
price
Description
25

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKM

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-115937
Name
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Roles

buyer
centralPurchasingBody

Address

Region
UKM
Locality
Edinburgh
Postal Code
EH12 9EB
Country Name
United Kingdom
Street Address
1 South Gyle Crescent

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Contact

Telephone
+44 1312756000
Organisation 2
Id
GB-FTS-162942
Name
Insight Direct (UK) Ltd

Roles

supplier

Address

Region
UKE32
Locality
Sheffield
Postal Code
S1 2JX
Country Name
United Kingdom
Street Address
1st Floor St Paul's Place,, 121 Norfolk Street,

Details

Scale
large

Identifier

Legal Name
Insight Direct (UK) Ltd

Contact

Telephone
+44 1617728603
Organisation 3
Id
GB-FTS-324
Name
Sheriff Court House

Roles

reviewBody

Address

Locality
Edinburgh
Postal Code
EH1 1LB
Country Name
United Kingdom
Street Address
27 Chambers Street

Identifier

Legal Name
Sheriff Court House

Award information

Award 1
Id
079963-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-162942
Name
Insight Direct (UK) Ltd

Related lots

1

Contracts and changes

Entry 1
Id
079963-2025-1
Status
active
Award ID
079963-2025-1
Date Signed
4 Dec 2025, 00:00

Value

Amount
90,000
Currency
GBP

Recorded locations

  • Buyer location · Edinburgh · UKM · EH12 9EB · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05ef40-2025-12-05T08:35:39Zcompiled ·