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PROCUREMENT OPPORTUNITY

BLC0306 - Framework for the Provision of Covert Management Systems

BlueLight Commercial Limited · Contract details notice on Find a Tender

Tender information last checkedLast checked 3 Oct 2026, 11:46.

Opportunity overview

BlueLight Commercial has established a national multi-supplier framework for the provision of Covert Management Systems. The Framework Agreement will be available for use by all UK Police Forces and other agencies. BlueLight Commercial work in collaboration with blue light organisations to maximise commercial benefit to UK emergency services. A number of covert tactics are available to law enforcement agencies in the UK to enable them to prevent and detect crime or disorder and maintain public safety. This is a highly regulated activity, with organisations making use of undercover tactics, covert human intelligence sources and protected persons management. Law enforcement agencies require specialised systems to allow them to effectively manage any covert operations, ensuring appropriate authority is granted and a clear audit trail is available. This Framework provides Commercial-off-the Shelf (COTS) Covert Management Systems which can be hosted on-premise or within the cloud. The systems support: • Core Module - end-to-end planning, authorisation, risk management, product handling and oversight of covert operations, • Prison Surveillance - enabling request and retrieval of material held in the prison network, • Protected Person Management - for the management of individuals under protection e.g. witnesses, judges, jurors, officers and family members, • Surveillance Operations Management, • Undercover Operations Management, • Covert Human Intelligence Source (CHIS) handling, • Communications Authority Management, • Technical Support Unit (TSU) Support. This will be for a period of four (4) years.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ABM Intelligence Ltd

Matched by number
Shared contract value
£10m
Awarded
Not supplied
Contract signed
16 Mar 2026
Including VAT
£12m
Suppliers
One of 3 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 03319098
Location
Nottingham, UKF14, NG7 1LD, United Kingdom

CTRL O LTD

Matched by number
Shared contract value
£10m
Awarded
Not supplied
Contract signed
16 Mar 2026
Including VAT
£12m
Suppliers
One of 3 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 08826252
Location
Yeovil, UKK23, BA20 2EN, United Kingdom

NEC Software Solutions UK Limited

Matched by number
Shared contract value
£10m
Awarded
Not supplied
Contract signed
16 Mar 2026
Including VAT
£12m
Suppliers
One of 3 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 00968498
Location
Hemel Hempstead, UKH23, HP2 7DX, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
BLC0306
Status
complete
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA
CPTPP

Participation Fees

Entry 1
Description
The fees are a percentage of the business transacted via the framework, per supplier.
Id
ocds-h6vhtk-05ee31

Type

win

Relative Value

Proportion
0.015
Monetary Value
award

Techniques

Has Framework Agreement
Yes

Framework Agreement

Method
withAndWithoutReopeningCompetition
Type
open
Buyer Categories
Police Contracting Authorities and/or Police and Crime Commissioners, for a full list go to: https:///www.police.uk/forces Police, Fire and Crime Commissioners MOD Police, PSNI, Police Scotland, British Transport Police, Civil Nuclear Constabulary, Police Forces of British Overseas Territories, British Sovereign Base Areas and British Crown Dependencies, Financial Intelligence Unit Jersey Local Authorities in England, Wales and Northern Ireland Combined Authorities, Mayoral Combined Authorities and Combined County Authorities UK Fire and Rescue Services Home Office, MoJ, FCDO, DWP, Department for Business and Trade and DEFRA: including their associated agencies and non-departmental public bodies. APCC, NPCC, College of Policing, Border Force, IOPC, BlueLight Commercial and Police Digital Services Organisations set up under the Crime and Courts Act 2013 NHS Bodies
Description
This framework has been awarded to multiple suppliers for use by law enforcement agencies and other public sector bodies. The procedure for Call-Off Contracts is further competition or direct award.

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
BlueLight Commercial Limited
Id
GB-COH-12517649

Identifier

Scheme
GB-COH
Id
12517649

Address

Street Address
Lower Ground 5-8 The Sanctuary
Locality
London
Postal Code
SW1P 3JS
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
ABM Intelligence Ltd
Id
GB-COH-03319098

Identifier

Scheme
GB-COH
Id
03319098

Address

Street Address
Kirtley Drive
Locality
Nottingham
Postal Code
NG7 1LD
Country
GB
Country Name
United Kingdom
Region
UKF14

Contact

Telephone
03308088600

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 3
Name
CTRL O LTD
Id
GB-COH-08826252

Identifier

Scheme
GB-COH
Id
08826252

Address

Street Address
Preston Road
Locality
Yeovil
Postal Code
BA20 2EN
Country
GB
Country Name
United Kingdom
Region
UKK23

Contact

Telephone
02034741200

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 4
Name
NEC Software Solutions UK Limited
Id
GB-COH-00968498

Identifier

Scheme
GB-COH
Id
00968498

Address

Street Address
1st Floor, iMex Centre, 575-599 Maxted Road,
Locality
Hemel Hempstead
Postal Code
HP2 7DX
Country
GB
Country Name
United Kingdom
Region
UKH23

Contact

Telephone
01442768445

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48100000
Description
Industry specific software package
Entry 2
Scheme
CPV
Id
72261000
Description
Software support services
Entry 3
Scheme
CPV
Id
72266000
Description
Software consultancy services

Suppliers

Supplier 1
Id
GB-COH-03319098
Name
ABM Intelligence Ltd
Supplier 2
Id
GB-COH-08826252
Name
CTRL O LTD
Supplier 3
Id
GB-COH-00968498
Name
NEC Software Solutions UK Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Framework for the Provision of Covert Management Systems
Status
active
Above Threshold
Yes
Date Signed
16 Mar 2026, 00:00

Period

Starts
16 Mar 2026, 00:00
Ends
15 Mar 2030, 23:59

Value

Including VAT
12,000,000
Amount
10,000,000
Currency
GBP

Documents

Entry 1
Id
A-14010
Document Type
contractSigned
Description
Redacted copy of Framework Agreement which suppliers have signed
Format
application/pdf
Entry 2
Id
027766-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
26 Mar 2026, 10:37
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
1. Implementation
Description
All Implementations must be delivered on time, as agreed by the Supplier and each individual Framework Participant and detailed in the implementation plan in each individual call off contract. Implementation of the software is accepted as completed when the software is accepted as operational by the Framework Participant. (Delivered on time implementations in reporting period ÷ total number of call off orders in reporting period requiring implementation *100)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
2. Management Information
Description
Management Information shared in full within 10 working days of the end of the month (On time reports ÷ total number of reports * 100)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
3. Delivery of Training
Description
Delivery time should be measured from the point that each individual Framework Participants requests training, to the point that the training is marked completed by the Framework Participant. (Delivered on time in reporting period ÷ total number of training requests in reporting period *100)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 4
Id
4
Title
4. Customer Satisifaction
Description
Framework Participants perception of products/services taken from agreed end user satisfaction survey.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 5
Id
5
Title
5. Services Requests / Incidents - Initial Response
Description
Number of service requests / incidents meeting the initial response times (as outlined in Section 5.1 of the Statement of Requirements) within the reporting period. (Number of service requests / incidents which met initial response time in reporting period ÷ total number of service requests / incidents logged in reporting period * 100).

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 6
Id
6
Title
6. Service Requests / Incidents - Resolved on Time
Description
Number of service requests / incidents meeting the resolution times (as outlined in Section 5.1 of the Statement of Requirements) within the reporting period. (Number of service requests / incidents which met resolution time in reporting period ÷ total number of service requests / incidents logged in reporting period * 100).

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 7
Id
7
Title
7. P1 Request / Incidents - Missed Resolution Time
Description
Number of service requests / incidents recorded as Priority 1 which missed the resolution time (as outlined in Section 5.1 of the Statement of Requirements) within the reporting period. (Number of P1 service requests / incidents meeting resolution time in reporting period ÷ total number of P1 service requests / incidents logged in reporting period * 100).

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 8
Id
8
Title
8. P2 Requests / Incidents - Missed Resolution Time
Description
Number of service requests / incidents recorded as Priority 2 which missed the resolution time (as outlined in Section 5.1 of the Statement of Requirements) within the reporting period. (Number of P2 service requests / incidents meeting resolution time in reporting period ÷ total number of P2 service requests / incidents logged in reporting period * 100)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 9
Id
9
Title
9. P3 Requests / Incidents - Missed Resolution Time
Description
Number of service requests / incidents recorded as Priority 3 which missed the resolution time (as outlined in Section 5.1 of the Statement of Requirements) within the reporting period. (Number of P3 service requests / incidents meeting resolution time in reporting period ÷ total number of P3 service requests / incidents logged in reporting period * 100).

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 10
Id
10
Title
10. System Availability
Description
Availability of the system (excluding planned downtime – notified to the Contracting Authority in advance) within the reporting period. (Uptime = (Uptime hours ÷ total hours in reporting period) *100)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 11
Id
11
Title
11. Social Value
Description
Within 3 months of commence of the Framework Agreement, the Supplier shall register their organisation on the NetPositive Social Value Action Planning Tool and create an action plan details their social value commitments and actions. As a minimum, the Supplier must update their action plan annually with progress and evidence of delivery.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12

Recorded locations

  • Buyer location · London · UKI32 · SW1P 3JS · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 014698-2026Contract award notice on Find a Tender ·
  2. 027766-2026Contract details notice on Find a Tender ·