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PROCUREMENT OPPORTUNITY

Customer Research Surveys

Karbon Homes · Contract details notice on Find a Tender

Tender information last checkedLast checked 3 Oct 2026, 18:42.

Opportunity overview

The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: • Perception surveys (Tenant Satisfaction Measures and Pulse) • Transactional surveys (service specific following a transaction) • Occasional ad hoc research surveys We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

MEL RESEARCH LIMITED

Matched by number
Contract value
£330k
Awarded
Not supplied
Contract signed
17 Mar 2026
Including VAT
£396k
Award ID
1
Status
active
Identifier
GB-COH 03000946
Location
Birmingham, UKG31, B2 5DP, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
202507-GS138
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Karbon Homes
Id
GB-CHC-RS007529

Identifier

Scheme
GB-CHC
Id
RS007529

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PCDL-6326-LXPW

Address

Street Address
Number 5
Locality
Newcasle
Postal Code
NE12 8EG
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
MEL RESEARCH LIMITED
Id
GB-COH-03000946

Identifier

Scheme
GB-COH
Id
03000946

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PMTH-7256-VPZH

Address

Street Address
Somerset House, 37 Temple Street
Locality
Birmingham
Postal Code
B2 5DP
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79311000
Description
Survey services
Entry 2
Scheme
CPV
Id
79342311
Description
Customer satisfaction survey

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKE
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-03000946
Name
MEL RESEARCH LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Customer Research Surveys
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
17 Mar 2026, 00:00

Period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2029, 23:59
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
2 x 12 months

Value

Including VAT
396,000
Amount
330,000
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Account Management

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Service Recovery / Data Quality

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Service Quality
Description
Make available detailed fieldwork report on the by 3rd working day of the month

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
024153-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
17 Mar 2026, 14:50
Format
text/html

Recorded locations

  • Buyer location · Newcasle · UKC22 · NE12 8EG · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 009569-2026Contract award notice on Find a Tender ·
  2. 024153-2026Contract details notice on Find a Tender ·