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PROCUREMENT OPPORTUNITY

Friends and Family Test Messaging Provision

Mid and South Essex NHS Foundation Trust · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 13:26.

Opportunity overview

The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience. The FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment. Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

Classification

  • CPV64212100 — Short Message Service (SMS) services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
W212857
Status
planning
Above Threshold
Yes
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning
Has Renewal
Yes

Contract period

Ends
31 Mar 2027, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2028, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH3
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
64212100
Scheme
CPV
Description
Short Message Service (SMS) services

Planning and budget

Documents

Entry 1
Id
077797-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
27 Nov 2025, 15:46

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
12 Dec 2025, 23:59
Description
Mid and South Essex NHS Foundation Trust are interested to understand what solutions or delivery models might be possible, and how the market could help us achieve the intended outcomes for Friends and Family Test. We are not seeking detailed proposals or formal commitments, we would like to invite suppliers to share ideas, innovations, and approaches for how the requirement outlined in the attached document could be met. Please share all this with benjamin.larocca@nhsnet

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PBVJ-9475-ZCMD
Name
Mid and South Essex NHS Foundation Trust

Roles

buyer

Address

Region
UKH37
Country
GB
Locality
Basildon
Postal Code
SS16 5NL
Country Name
United Kingdom
Street Address
Nethermayne

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PBVJ-9475-ZCMD
Scheme
GB-PPON

Contact

Name
Ben La Rocca

Recorded locations

  • Buyer location · Basildon · UKH37 · SS16 5NL · United Kingdom
  • Delivery location · UKH3 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05ea69-2025-11-27T15:46:18ZPreliminary market engagement notice on Find a Tender ·