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PROCUREMENT OPPORTUNITY

NEPO537 Payments, Appointeeships & Disbursements Services (PADS)

The Association of North East Councils Limited · Tender notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 14:42.

Opportunity overview

NEPO in collaboration with ESPO and YPO are seeking to establish a new solution in relation to the supply of Prepaid, Corporate and Appointeeship payments. It is envisaged that the solution will comprise four lots: Lot 1 - Prepaid Payments, providing prepaid card accounts that operate like standard debit cards but without an overdraft facility, enabling secure, controlled fund disbursement; Lot 2 - Corporate Payments, offering commercial procurement cards (P-Cards) to streamline purchasing, enhance spend visibility and deliver process efficiencies; Lot 3 - Appointeeship & Deputyship Accounts, designed to manage direct payments, appointee and deputyship programmes, with strong safeguarding, spend controls, and real-time monitoring; Lot 4 - Fund Disbursements, enabling authorities to make high-volume, secure, and instant digital payments for purposes such as grants, payroll, hardship funds, and emergency support.

Classification

  • CPV30160000 — Magnetic cards
  • CPV48812000 — Financial information systems
  • CPV66000000 — Financial and insurance services
  • CPV66110000 — Banking services
  • CPV66133000 — Processing and clearing services
  • CPV66171000 — Financial consultancy services
  • CPV66172000 — Financial transaction processing and clearing-house services
  • CPV72212451 — Enterprise resource planning software development services
  • CPV72222300 — Information technology services
  • CPV72261000 — Software support services

Lots

  • Lot 1 - Prepaid Payments£480m
  • Corporate Payments£4.8bn
  • Appointee & Deputyship Accounts£480m
  • Fund Disbursements£240m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NEPO537
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
The opportunity can be accessed via the NEPO eTender system, Open. Suppliers wishing to be considered for this Framework Agreement must register their expression of interest and submit the Tender Questionnaire (PSQ) through the Open eTendering System. If not already registered, suppliers should register on the NEPO eTendering System at https://www.open-uk.org/ Tender questionnaire (PSQ) responses must be submitted using the link above. Responses submitted via postal or email methods will not be accepted. If you need technical assistance from the Open Support team, this can be requested via open.support@nepo.org PLEASE NOTE: Open is accessible 24/7 however, technical support is available Monday - Thursday 8:30 - 5pm and Friday 8.30 - 4.30pm For guidance on how to submit your response through Open, please visit: https://www.openhub.org/training (https://www.open-hub.org/training) (https://www.open-hub.org/training (https://www.openhub.org/training)) to access the available Training Guides.
Expression Of Interest Deadline
2 Apr 2026, 12:00

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
This Procurement is being run under a multi-stage stage competitive procedure ('Competitive Flexible procedure') pursuant to section 20 of the Procurement Act 2023 ('the Act'). As such, this Notice provides further details of the Procurement and process for submitting Tenders. Suppliers' attention is drawn to the instructions set out in the Procurement Documents, which set out requirements which apply to all Suppliers participating in the Procurement. Suppliers should review the Procurement Documents, including the instructions, carefully before submitting a Tender, as failure to comply may lead to your Tender being excluded. Using the Competitive Flexible Procedure allows NEPO to design a process that is proportionate, transparent, and suited to the nature and complexity of the requirement. The procedure may include multiple stages, negotiation, refinement of requirements, and iterative tendering rounds where appropriate. The following steps outline the process that NEPO intends to follow: Initial Selection Stage NEPO will conduct an initial selection stage to assess supplier suitability, capability, and capacity. This includes checks relating to financial standing, technical ability, experience, and compliance with mandatory requirements. This initial stage will include the Procurement Specific Questionnaire (PSQ) and an overview, which sets out the requirements of the Framework Agreement. This document will allow suppliers to determine if they are interested in this opportunity and consider whether they have the required capability and capacity to deliver the Framework Agreement. Only suppliers who meet the minimum standards will progress to the next stage. The evaluation criteria and methodology which will be applied to assess the PSQ submission are set out in the Scoring Matrix, also accessed in the Procurement Documents. The PSQ Scoring Matrix clearly sets out which sections are scored on a 'Pass / Fail' basis to identify where Suppliers can be removed from the process. Following submission of the PSQ, NEPO will review each Supplier's Conditions of Participation response to determine whether the Conditions of Participation are satisfied. Where NEPO has determined that one or more Conditions of Participation are not met, NEPO reserves the right to exclude that organisation from further participation in the Procurement. NEPO expects to evaluate the PSQ submissions which have been submitted in accordance with the Invitation to Participate and Associated Procurement Documents to determine which suppliers satisfy the Conditions of Participation. The Framework Agreement will be a a multi supplier and multi lot solution. Those suppliers shortlisted from the initial stage will be invited to the full ITT stage. ITT Stage Those suppliers shortlisted from the initial stage and invited to tender will be evaluated in accordance with the award criteria contained within the Invitation to Tender documents. NEPO may also wish to enter into negotiations with suppliers inline with the requirements set out in the tender documents. NEPO also reserve the right not to enter into negotiations and award the Framework Agreement on the basis of the initial tender. The most advantageous tenders will be awarded the Framework Agreement. NEPO does not give any guarantee and/or warrant the actual value of the services (if any) which will be placed with the successful supplier by any Contracting Authority using the Framework Agreement pursuant to this process and accepts no liability thereof. In accordance with the Framework Agreement, each Contracting Authority will enter into a call-off contract. The call-off contract is to be entered into by both the Contracting Authority and successful supplier(s) and will be based on the terms and conditions of the Framework Agreement. This procedure ensures that NEPO can explore innovative solutions, refine requirements, and secure best value while maintaining fairness, transparency, and compliance throughout the procurement process. The opportunity can be accessed via the NEPO eTendering system. Suppliers wishing to be considered for this Framework must register their expression of interest and submit the Tender Questionnaire (PSQ) and subsequent tender response(s) through the Open eTendering System. Responses submitted via postal or email methods will not be accepted. If not already registered, suppliers should register on the NEPO eTendering System at https://www.open-uk.org/ (https://www.open-uk.org/) (https://www.open-uk.org/ (https://www.open-uk.org/)) If you need technical assistance from the Open Support team, this can be requested via open.support@nepo.org PLEASE NOTE: Open is accessible 24/7 however, technical support is available Monday - Thursday 8:30 - 5pm and Friday 8.30 - 4.30pm For guidance on how to submit your response through Open, please visit: https://www.openhub.org/training (https://www.open-hub.org/training) (https://www.open-hub.org/training (https://www.openhub.org/training)) to access the available Training Guides.

Participation Fees

Entry 1
Description
NEPO operates a contract rebate arrangement whereby Suppliers are asked to repay NEPO a set percentage of each invoice in respect of orders placed by NEPO or any Contracting Authority accessing the Framework Agreement. The maximum rebate taken by NEPO against the value of awarded contracts will not exceed 3%
Id
ocds-h6vhtk-05e7b7

Type

win

Relative Value

Proportion
0.03
Monetary Value
award

Techniques

Has Framework Agreement
Yes

Framework Agreement

Method
withAndWithoutReopeningCompetition
Type
open
Buyer Categories
NEPO is a Centralised Procurement Authority as defined in the Procurement Act 2023 (PA23), providing central purchasing activity on behalf of Contracting Authorities. This agreement will be made available to all current and future NEPO, ESPO and YPO Member and Associate Members. Current Associate Members are listed in the Associate Member section of the NEPO website at: www.nepo.org/associate-members NEPO intends to make the agreement available for use by all Contracting Authorities throughout all administrative regions of the UK (as defined by the Procurement Act 2023). A list of permissible users available at: http://www.nepo.org/associate-membership/permissible-users Organisations wishing to access the NEPO agreement will be required to register as a NEPO Associate Member in the first instance. Further information can be found at: www.nepo.org Further and full information regarding Contracting Authorities that may use the agreement can be found in the Procurement Documents.
Description
The NEPO537 Framework Agreement will operate as a multi‑supplier Framework, providing Contracting Authorities with a compliant and flexible route to procure the required services. The Framework will establish the overarching terms, conditions, and maximum pricing parameters under which call‑off contracts may be awarded. Prices submitted at tender stage will form the maximum rates applicable for the duration of the Framework Agreement, unless otherwise specified in the procurement documents. Any price review or adjustment during the framework term will follow the price review mechanism set out in the tender documentation. Contracting Authorities may award call‑off contracts using one of the following compliant methods: Direct Award: Contracting Authorities may award directly to a Supplier without further competition under the Framework Agreement. In order to direct award, there must be two elements: (i) the core terms are set out and (ii) there is an "objective mechanism" for supplier selection. The objective mechanism is where an objective and transparent business or commercial reason exists, such as (but not limited to): • Where the Contracting Authority is procuring additional or repeat services and the supplier is an existing supplier - and to use an alternative supplier would result in disproportionate technical difficulties in operation or maintenance for the Contracting Authority. • Where an expression of interest has identified that no other suppliers on the solution are willing/able to deliver the call off. • Where there are objectively justifiable contextual reasons to make a direct award to a specific supplier, such as geographical requirements and/or Contracting Authority specific product/service requirements for their bespoke requirements. • Where any of the above list applies to multiple suppliers, that from those suppliers, the supplier with the lowest price for the requirements being procured shall be awarded. Responsibility for complying with, and the reason for, this call-off procedure lies with the Contracting Authority who will need to satisfy its internal procedures that this process can be utilised and ensure it maintains an audit rail of decision making. When an award without competition is made, the price will be based on the solution contracted tendered rates. The supplier rates can be improved (I.e. reduced) but must not exceed the capped tendered rates. Further Competition Where additional detail is required, or where the requirement cannot be met through Direct Award, a Further Competition will be undertaken. All Suppliers awarded to the Solution may be invited to participate in a further competition. At the discretion of a Contracting Authority, Suppliers may be initially requested to provide an Expression of Interest (EoI) for the project. Any Supplier not expressing an interest by the assigned deadline may not be invited to participate in the further competition at the discretion of a Contracting Authority and in accordance with any guidance issued. The criteria for evaluations at the further competition stage will be detailed by the Contracting Authority and included within the documentation issued at that stage. Contracting Authorities will utilise their own further competition documents. At further competition stage, Suppliers should be asked to provide a price based upon the actual requirements of the Contracting Authority. All rates provided within the Framework Agreement must not be exceeded but can be lowered to ensure a competitive bid. Contracting Authorities should expect to be provided with detailed pricing at the Call-off stage to ensure that the capped rates are not exceeded. The Contracting Authority can disqualify any Supplier who does exceed the tendered capped rates from the further competition process.

Submission terms

Electronic Submission Policy
allowed

Languages

en

Enquiry period

Ends
24 Mar 2026, 12:00

Expected award period

Ends
9 Sept 2026, 23:59

Lots and requirements

Entry 1
Id
1
Title
Lot 1 - Prepaid Payments
Description
Prepaid Payments provide Contracting Authorities with a controlled mechanism for distributing and managing funds by preloading balances for use across approved payment channels. Solutions may support physical and virtual payment instruments and enable payments to merchants, service providers and individuals, including online and in-person transactions, bill payments and, where required, cash withdrawals, without extending credit or overdraft facilities.
Status
active
Has Renewal
Yes

Value

Including VAT
576,000,000
Amount
480,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
30
Weight
percentageExact

Second Stage

Maximum Candidates
6

Selection criteria

Criteria

Criterion 1
Description
Suppliers for each lot will be selected based on legal, financial, and technical conditions of participation, including required regulatory accreditations, financial stability, and past contract performance and experience.
For Reduction
Yes

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
20 Sept 2026, 00:00
Ends
20 Sept 2030, 23:59
Max Extent Date
20 Sept 2032, 23:59

Renewal

Description
A period of 48 months with the option to extend for two further periods of 12 months. The Framework Agreement is anticipated to exceed 48 months in duration. This is due to the commercial and contractual complexity of the Framework Agreement combined with the cost of administrating the procurement for NEPO, ESPO, YPO, Contracting Authorities and Suppliers.
Entry 2
Id
2
Title
Corporate Payments
Description
Corporate Payments (aka Commercial Procurement Cards, P-Cards, Purchasing Cards, Corporate Cards) provide public sector organisations with a secure and efficient mechanism for managing and settling operational expenditure outside of traditional purchase to pay processes. These solutions support a range of payment types and instruments, enabling the controlled purchase of goods and services while aligning with public sector governance, transparency and audit requirements. Corporate Payments typically operate using a centrally managed credit or settlement arrangement established by the Contracting Authority with the payment provider. Transactions are consolidated and settled on an agreed billing cycle, providing visibility of spend at both organisational and transactional levels. The timing of settlement may influence any applicable rebates or commercial benefits, incentivising timely reconciliation and effective financial management.
Status
active
Has Renewal
Yes

Value

Including VAT
5,760,000,000
Amount
4,800,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
30
Weight
percentageExact

Second Stage

Maximum Candidates
6

Selection criteria

Criteria

Criterion 1
Description
Suppliers for each lot will be selected based on legal, financial, and technical conditions of participation, including required regulatory accreditations, financial stability, and past contract performance and experience.
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
20 Sept 2026, 00:00
Ends
20 Sept 2030, 23:59
Max Extent Date
20 Sept 2032, 23:59

Renewal

Description
A period of 48 months with the option to extend for two further periods of 12 months. The Framework Agreement is anticipated to exceed 48 months in duration. This is due to the commercial and contractual complexity of the Framework Agreement combined with the cost of administrating the procurement for NEPO, ESPO, YPO, Contracting Authorities and Suppliers.
Entry 3
Id
3
Title
Appointee & Deputyship Accounts
Description
This lot is designed to address the complex, sensitive, and often high‑risk financial requirements associated with supporting vulnerable individuals and households. It encompasses the disbursement, management, and oversight of funds provided by Contracting Authorities to individuals eligible for social care and related support, including direct payments, personal budgets, and managed or partially managed accounts. This lot will enable Contracting Authorities to manage funds efficiently, securely, and in a timely manner, supporting personalisation by empowering recipients to arrange and manage their own care and support services in line with assessed needs and statutory guidance. This lot includes support for Appointeeship and Deputyship arrangements, where individuals require support to manage their financial affairs. In such cases, Contracting Authorities or formally appointed representatives act as Corporate Appointees or Deputies, enabling them to manage day‑to‑day expenditure on behalf of service users.
Status
active
Has Renewal
Yes

Value

Including VAT
576,000,000
Amount
480,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
30
Weight
percentageExact

Second Stage

Maximum Candidates
6

Selection criteria

Criteria

Criterion 1
Description
Suppliers for each lot will be selected based on legal, financial, and technical conditions of participation, including required regulatory accreditations, financial stability, and past contract performance and experience.
For Reduction
Yes

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
20 Sept 2026, 00:00
Ends
20 Sept 2030, 23:59
Max Extent Date
20 Sept 2032, 23:59

Renewal

Description
A period of 48 months with the option to extend for two further periods of 12 months. The Framework Agreement is anticipated to exceed 48 months in duration. This is due to the commercial and contractual complexity of the Framework Agreement combined with the cost of administrating the procurement for NEPO, ESPO, YPO, Contracting Authorities and Suppliers.
Entry 4
Id
4
Title
Fund Disbursements
Description
This lot is focused on enabling Contracting Authorities to deliver fast, secure and controlled Fund Disbursements using modern payment mechanisms. The primary outcome is to improve the speed, accessibility and effectiveness of distributing funds at scale, while maintaining strong governance, transparency and value for money. This lot will support the disbursement of funds for a range of use cases, including grants, hardship funds, emergency assistance, payroll‑related payments (where applicable), and other targeted financial interventions. Supplier solutions should enable Contracting Authorities to distribute funds quickly through secure digital channels, particularly in time‑critical or high‑volume scenarios, while retaining appropriate oversight and assurance. This includes the provision of physical or digital Vouchers, Wallets and other similar Fund Disbursement mechanisms that can be issued individually or in bulk and delivered instantly via channels such as email, SMS or QR code. Solutions should enable real‑time visibility of issuance and redemption, configurable controls over where and how funds can be used, and straightforward reconciliation to support audit and financial management.
Status
active
Has Renewal
Yes

Value

Including VAT
288,000,000
Amount
240,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
30
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Suppliers for each lot will be selected based on legal, financial, and technical conditions of participation, including required regulatory accreditations, financial stability, and past contract performance and experience. There are no restrictions on the number of Suppliers that may be shortlisted for this lot all Suppliers meeting the Conditions of Participation will be invited to continue.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
20 Sept 2026, 00:00
Ends
20 Sept 2030, 23:59
Max Extent Date
20 Sept 2032, 23:59

Renewal

Description
A period of 48 months with the option to extend for two further periods of 12 months. The Framework Agreement is anticipated to exceed 48 months in duration. This is due to the commercial and contractual complexity of the Framework Agreement combined with the cost of administrating the procurement for NEPO, ESPO, YPO, Contracting Authorities and Suppliers.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
30160000
Description
Magnetic cards
Entry 2
Scheme
CPV
Id
48812000
Description
Financial information systems
Entry 3
Scheme
CPV
Id
66000000
Description
Financial and insurance services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
GG
Country
GG
Country Name
Guernsey
Entry 3
Region
IM
Country
IM
Country Name
Isle of Man
Entry 4
Region
JE
Country
JE
Country Name
Jersey
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
30160000
Description
Magnetic cards
Entry 2
Scheme
CPV
Id
66110000
Description
Banking services
Entry 3
Scheme
CPV
Id
66133000
Description
Processing and clearing services
Entry 4
Scheme
CPV
Id
66171000
Description
Financial consultancy services
Entry 5
Scheme
CPV
Id
66172000
Description
Financial transaction processing and clearing-house services
Entry 6
Scheme
CPV
Id
72212451
Description
Enterprise resource planning software development services
Entry 7
Scheme
CPV
Id
72222300
Description
Information technology services
Entry 8
Scheme
CPV
Id
72261000
Description
Software support services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
GG
Country
GG
Country Name
Guernsey
Entry 3
Region
IM
Country
IM
Country Name
Isle of Man
Entry 4
Region
JE
Country
JE
Country Name
Jersey
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
30160000
Description
Magnetic cards
Entry 2
Scheme
CPV
Id
66000000
Description
Financial and insurance services
Entry 3
Scheme
CPV
Id
72222300
Description
Information technology services
Entry 4
Scheme
CPV
Id
72261000
Description
Software support services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
GG
Country
GG
Country Name
Guernsey
Entry 3
Region
IM
Country
IM
Country Name
Isle of Man
Entry 4
Region
JE
Country
JE
Country Name
Jersey
Item 4
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
30160000
Description
Magnetic cards
Entry 2
Scheme
CPV
Id
66000000
Description
Financial and insurance services
Entry 3
Scheme
CPV
Id
72212451
Description
Enterprise resource planning software development services
Entry 4
Scheme
CPV
Id
72222300
Description
Information technology services
Entry 5
Scheme
CPV
Id
72261000
Description
Software support services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
GG
Country
GG
Country Name
Guernsey
Entry 3
Region
IM
Country
IM
Country Name
Isle of Man
Entry 4
Region
JE
Country
JE
Country Name
Jersey

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
018905-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
3 Mar 2026, 12:38
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
The Association of North East Councils Limited
Id
GB-COH-05014821

Identifier

Scheme
GB-COH
Id
05014821

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PYVX-2132-JNMM

Address

Street Address
Northern Design Centre
Locality
Gateshead
Postal Code
NE8 3DF
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Leicestershire County Council, trading as ESPO
Id
GB-PPON-PYDD-1122-TCVN

Identifier

Scheme
GB-PPON
Id
PYDD-1122-TCVN

Address

Street Address
Barnsdale Way, Grove Park, Enderby
Locality
Leicester
Postal Code
LE19 1ES
Country
GB
Country Name
United Kingdom
Region
UKF22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 3
Name
Yorkshire Purchasing Organisation
Id
GB-PPON-PMRV-4748-MNJV

Identifier

Scheme
GB-PPON
Id
PMRV-4748-MNJV

Address

Street Address
41 Industrial Park
Locality
Wakefield
Postal Code
WF2 0XE
Country
GB
Country Name
United Kingdom
Region
UKE45

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Gateshead · UKC22 · NE8 3DF · United Kingdom
  • Delivery location · GG · Guernsey
  • Delivery location · IM · Isle of Man
  • Delivery location · JE · Jersey
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 018905-2026Tender notice on Find a Tender ·