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PROCUREMENT OPPORTUNITY

Out of Hours Contact Centre

Aspire Housing · Contract details notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 01:41.

Opportunity overview

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ORBIS PROTECT LIMITED

Matched by number
Contract value
£82.9k
Awarded
Not supplied
Contract signed
28 Jan 2026
Including VAT
£103.6k
Award ID
1
Status
active
Identifier
GB-COH 02476859
Location
Uxbridge, UKI74, UB8 1QG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ID588
Status
complete
Procurement Method
open
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Aspire Housing
Id
GB-PPON-PTCP-1774-DYCR

Identifier

Scheme
GB-PPON
Id
PTCP-1774-DYCR

Address

Street Address
Kingsley, The Brampton
Locality
Newcastle Under Lyme
Postal Code
ST5 0QW
Country
GB
Country Name
United Kingdom
Region
UKG24

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
ORBIS PROTECT LIMITED
Id
GB-COH-02476859

Identifier

Scheme
GB-COH
Id
02476859

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PCJJ-5321-VCHP

Address

Street Address
Beaufort House
Locality
Uxbridge
Postal Code
UB8 1QG
Country
GB
Country Name
United Kingdom
Region
UKI74

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79510000
Description
Telephone-answering services

Delivery locations

Entry 1
Region
UKG2
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-02476859
Name
ORBIS PROTECT LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Out of Hours Contact Centre
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
28 Jan 2026, 00:00

Period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2029, 23:59
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
2x 12month option to extend

Value

Including VAT
103,647
Amount
82,917
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Call Handling SLA
Entry 2
Id
2
Title
Abandonment Rates less than 5%
Entry 3
Id
3
Title
Number of calls Answered

Documents

Entry 1
Id
008738-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
2 Feb 2026, 09:11
Format
text/html

Recorded locations

  • Buyer location · Newcastle Under Lyme · UKG24 · ST5 0QW · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 008738-2026Contract details notice on Find a Tender ·