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PROCUREMENT OPPORTUNITY

IT064 Electronic Homecare Monitoring and Scheduling System

Gateshead Borough Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 3 Oct 2026, 05:22.

Opportunity overview

A fully managed Cloud-based Electronic Homecare Monitoring and Scheduling System solution which will include a fully integrated core solution and a care worker mobile application (mobile app).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ONETOUCHTELECARE LIMITED

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
31 Mar 2026
Award ID
1
Status
active
Identifier
GB-COH FC033041
Location
Galway, IE, H91XDC2, Ireland

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
OPEN20251970
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Gateshead Borough Council
Id
GB-UKPRN-10002639

Identifier

Scheme
GB-UKPRN
Id
10002639

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PPGY-1151-NJQN

Address

Street Address
Civic Centre, Regent Terrace
Locality
Gateshead
Postal Code
NE8 1HH
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
ONETOUCHTELECARE LIMITED
Id
GB-COH-FC033041

Identifier

Scheme
GB-COH
Id
FC033041

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PYJD-3815-LYVL

Address

Street Address
Unit 9, Howley Square
Locality
Galway
Postal Code
H91XDC2
Country
IE
Country Name
Ireland
Region
IE

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48100000
Description
Industry specific software package

Delivery locations

Entry 1
Region
UKC22
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-FC033041
Name
ONETOUCHTELECARE LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Has Options
Yes
Above Threshold
Yes
Date Signed
1 Apr 2026, 00:00

Period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2031, 23:59
Max Extent Date
31 Mar 2035, 23:59

Renewal

Description
2 x 24 month options to extend

Options

Description
Option to vary contract to include additional functionality / software modules to Core Solution: During the Term of the Agreement, the Council may require the Supplier to provide additional modules to the Core Solution, for example: •Family Portal •Lone working function •Integration with GP and NHS platforms to provide secure access to prescription data and other relevant healthcare information. •Integration with PCS (Person centred Software & MCare for Care Plans •Integration with Mosaic social care management system Other Desirable Functionality In the event additional modules becomes necessary to improve the functionality of the Core Solution, the Council will make a request to the Supplier using the Change Control Procedure detailed in Schedule 10 of the Agreement and an additional Charge for the functionality will be agreed between the Parties.

Value

Including VAT
233,568
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Amount of time that the solution is online

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
Incident Resolution

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
Improved Efficiency

Observations

Entry 1
Id
frequency

Period

Duration In Months
3

Documents

Entry 1
Id
031040-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
2 Apr 2026, 15:24
Format
text/html

Recorded locations

  • Buyer location · Gateshead · UKC22 · NE8 1HH · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 010795-2026Contract award notice on Find a Tender ·
  2. 031040-2026Contract details notice on Find a Tender ·