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PROCUREMENT OPPORTUNITY

SMBC and SHG Netcall Contact Centre Solution

Stockport Metropolitan Borough Council · compiled

Tender information last checkedLast checked 30 Sept 2026, 12:49.

Opportunity overview

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Netcall Technology Limited

Matched by number
Contract value
£693k
Awarded
Not supplied
Contract signed
18 Nov 2025
Award ID
074752-2025-UID14869-1
Status
active
Identifier
GB-COH 02831215
Location
Bedford, Bedfordshire, UK, MK41 7PH, United Kingdom

Classification

  • CPV72260000 — Software-related services
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
UID14869
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Award of a contract without prior publication of a call for competition in the cases listed below The procurement falls outside the scope of application of the regulations Explanation: Framework Call Off via NHS Shared Business Services Patient / Citizen Communication & Engagement Solutions Framework Lot 1: Digital (online) communication

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72260000
Scheme
CPV
Description
Software-related services

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKD3

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-149389
Name
Stockport Metropolitan Borough Council

Roles

buyer

Address

Region
UKD35
Locality
Stockport
Postal Code
SK13XE
Country Name
United Kingdom
Street Address
Stopford House, Piccadilly

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Scheme
COFOG
Description
IT Services

Identifier

Legal Name
Stockport Metropolitan Borough Council
No Identifier Rationale
notOnAnyRegister

Contact

Name
Andrew Bottomley
Organisation 2
Id
GB-COH-02831215
Name
Netcall Technology Limited

Roles

supplier

Address

Region
UK
Locality
Bedford, Bedfordshire
Postal Code
MK41 7PH
Country Name
United Kingdom
Street Address
Suite 203, Bedford Heights Brickhill Drive

Details

Scale
sme

Identifier

Id
02831215
Scheme
GB-COH
Legal Name
Netcall Technology Limited
Organisation 3
Id
GB-FTS-153640
Name
STAR Procurement

Roles

reviewBody

Address

Locality
Sale, Trafford
Postal Code
M33 7ZF
Country Name
United Kingdom
Street Address
4th Floor, Waterside House, Waterside Plaza

Identifier

Legal Name
STAR Procurement

Award information

Award 1
Id
074752-2025-UID14869-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-02831215
Name
Netcall Technology Limited

Related lots

1

Contracts and changes

Entry 1
Id
074752-2025-UID14869-1
Status
active
Award ID
074752-2025-UID14869-1
Date Signed
18 Nov 2025, 00:00

Value

Amount
693,000
Currency
GBP

Recorded locations

  • Buyer location · Stockport · UKD35 · SK13XE · United Kingdom
  • Delivery location · UKD3

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05e345-2025-11-18T13:02:46Zcompiled ·