ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Tenant Satisfaction Survey

South Tyneside Borough Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 06:34.

Opportunity overview

South Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies. We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:- • Separate covering letter • All required TSM questions • Two additional open text questions • Six demographic questions (9 options max per question, previously one A4 side)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ARP RESEARCH LTD

Matched by number
Contract value
£46.8k
Awarded
Not supplied
Contract signed
14 Jan 2026
Including VAT
£56.1k
Award ID
1
Status
active
Identifier
GB-COH 07342249
Location
Sheffield, UKE32, S35 2ZS, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
F8107
Status
complete
Procurement Method
open
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

concession

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
South Tyneside Borough Council
Id
GB-PPON-PYPB-8737-VBHG

Identifier

Scheme
GB-PPON
Id
PYPB-8737-VBHG

Address

Street Address
Town Hall and Civic Offices, Westoe Road
Locality
South Shields
Postal Code
NE33 2RL
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
ARP RESEARCH LTD
Id
GB-COH-07342249

Identifier

Scheme
GB-COH
Id
07342249

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PDDR-6788-XXPZ

Address

Street Address
1 Dickenson Court
Locality
Sheffield
Postal Code
S35 2ZS
Country
GB
Country Name
United Kingdom
Region
UKE32

Contact

Roles

supplier

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
71355000
Description
Surveying services

Delivery locations

Entry 1
Region
UKC22
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-07342249
Name
ARP RESEARCH LTD

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Tenant Satisfaction Survey
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
14 Jan 2026, 00:00

Period

Starts
1 Feb 2026, 00:00
Ends
31 Jan 2029, 23:59
Max Extent Date
31 Jan 2030, 23:59

Renewal

Description
An extension would be approved if the Council is satisfied with the service that has been provided throughout the initial contract period,

Value

Including VAT
56,142.2
Amount
46,785
Currency
GBP

Documents

Entry 1
Id
003018-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
14 Jan 2026, 11:13
Format
text/html

Recorded locations

  • Buyer location · South Shields · UKC22 · NE33 2RL · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 003018-2026Contract details notice on Find a Tender ·