Customer Research and Engagement

Opportunity overview

NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29). The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ACCENT MARKETING AND RESEARCH LIMITED

Matched by number

Shared published award value: £1m
Awarded: 3 Mar 2026
Suppliers: One of 6 awarded suppliers
Award ID: 1
Status: pending
Identifier: GB-COH 02231083
Location: London, UKI42, E1W 9US, United Kingdom

BMG RESEARCH LTD

Matched by number

Shared published award value: £1m
Awarded: 3 Mar 2026
Suppliers: One of 6 awarded suppliers
Award ID: 1
Status: pending
Identifier: GB-COH 02841970
Location: Cheshire, UKD63, WA6 0AR, United Kingdom

EXPLAIN MARKET RESEARCH LIMITED

Matched by number

Shared published award value: £1m
Awarded: 3 Mar 2026
Suppliers: One of 6 awarded suppliers
Award ID: 1
Status: pending
Identifier: GB-COH 02880683
Location: Newcastle Upon Tyne, UKC22, NE1 6EF, United Kingdom

I C S CONSULTING LIMITED

Matched by number

Shared published award value: £1m
Awarded: 3 Mar 2026
Suppliers: One of 6 awarded suppliers
Award ID: 1
Status: pending
Identifier: GB-COH 04092342
Location: Leeds, UKE42, LS1 2HL, United Kingdom

IMPACT RESEARCH LTD

Matched by number

Shared published award value: £1m
Awarded: 3 Mar 2026
Suppliers: One of 6 awarded suppliers
Award ID: 1
Status: pending
Identifier: GB-COH 07245397
Location: Walton-On-Thames, UKJ25, KT12 2TZ, United Kingdom

Qa Research

Matched by number

Shared published award value: £1m
Awarded: 3 Mar 2026
Suppliers: One of 6 awarded suppliers
Award ID: 1
Status: pending
Identifier: GB-COH 03186539
Location: Leicester, UKF22, LE19 1RJ, United Kingdom

Classification

No classification was supplied.

Lots

Lot 1Value not stated

Documents and notices

Contract award notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: NW3023
Status: complete
Procurement Method: selective
Procurement Method Details: Competitive flexible procedure

Legal basis

Id: 2023/54
Scheme: UKPGA
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗

Special regime

utilities

Techniques

Has Framework Agreement: Yes

Lots and requirements

Entry 1

Id: 1
Status: complete

Buyer, suppliers and contacts

Organisation 1

Name: NORTHUMBRIAN WATER LIMITED
Id: GB-COH-02366703

Identifier

Scheme: GB-COH
Id: 02366703

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PRLG-5541-VHHG

Address

Street Address: Northumbria House
Locality: Pity Me
Postal Code: DH1 5FJ
Country: GB
Country Name: United Kingdom
Region: UKC14

Contact

Email: michael.gibson@nwl.co.uk

Roles

buyer

Details

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: privateUtility
Description: Private utility

Organisation 2

Name: Qa Research
Id: GB-COH-03186539

Identifier

Scheme: GB-COH
Id: 03186539

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PJPW-4771-WLTZ

Address

Street Address: 5 Merus Court
Locality: Leicester
Postal Code: LE19 1RJ
Country: GB
Country Name: United Kingdom
Region: UKF22

Contact

Email: info@qaresearch.co.uk

Roles

supplier

Details

Url: http://www.qaresearch.co.uk ↗
Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 3

Name: EXPLAIN MARKET RESEARCH LIMITED
Id: GB-COH-02880683

Identifier

Scheme: GB-COH
Id: 02880683

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PCDZ-2365-RQVR

Address

Street Address: Earl Grey House, 75-85 Grey Street
Locality: Newcastle Upon Tyne
Postal Code: NE1 6EF
Country: GB
Country Name: United Kingdom
Region: UKC22

Contact

Email: tender@explainresearch.co.uk

Roles

supplier

Details

Url: http://www.explainresearch.co.uk ↗
Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 4

Name: BMG RESEARCH LTD
Id: GB-COH-02841970

Identifier

Scheme: GB-COH
Id: 02841970

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PNDR-5918-WHYT

Address

Street Address: Spring Lodge 172 Chester Road
Locality: Cheshire
Postal Code: WA6 0AR
Country: GB
Country Name: United Kingdom
Region: UKD63

Contact

Email: Tenders@bmgresearch.com

Roles

supplier

Details

Url: https://bmgresearch.com/ ↗
Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 5

Name: ACCENT MARKETING AND RESEARCH LIMITED
Id: GB-COH-02231083

Identifier

Scheme: GB-COH
Id: 02231083

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PHDB-7438-PQCP

Address

Street Address: 2 Leman Street
Locality: London
Postal Code: E1W 9US
Country: GB
Country Name: United Kingdom
Region: UKI42

Contact

Email: tenders@accent-mr.com

Roles

supplier

Details

Url: http://accent-mr.com ↗
Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 6

Name: IMPACT RESEARCH LTD
Id: GB-COH-07245397

Identifier

Scheme: GB-COH
Id: 07245397

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PDVR-7185-QTQR

Address

Street Address: 3 The Quintet
Locality: Walton-On-Thames
Postal Code: KT12 2TZ
Country: GB
Country Name: United Kingdom
Region: UKJ25

Contact

Email: info@impactmr.com

Roles

supplier

Details

Url: http://www.impactmr.com ↗
Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 7

Name: I C S CONSULTING LIMITED
Id: GB-COH-04092342

Identifier

Scheme: GB-COH
Id: 04092342

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PDZD-5539-RCZP

Address

Street Address: 12 King Street
Locality: Leeds
Postal Code: LS1 2HL
Country: GB
Country Name: United Kingdom
Region: UKE42

Contact

Email: tenders@icsconsulting.co.uk

Roles

supplier

Details

Url: https://www.icsconsulting.co.uk/ ↗
Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Award information

Award 1

Id: 1
Status: pending
Date: 3 Mar 2026, 00:00
Main Procurement Category: services
Above Threshold: Yes
Assessment Summaries Date Sent: 17 Mar 2026, 00:00

Items

Item 1

Id: 1
Related Lot: 1

Additional Classifications

Entry 1

Scheme: CPV
Id: 73110000
Description: Research services

Delivery locations

Entry 1

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKH1
Country: GB
Country Name: United Kingdom

Entry 3

Region: UKH3
Country: GB
Country Name: United Kingdom

Value

Including VAT: 1,200,000
Amount: 1,000,000
Currency: GBP

Suppliers

Supplier 1

Id: GB-COH-03186539
Name: Qa Research

Supplier 2

Id: GB-COH-02880683
Name: EXPLAIN MARKET RESEARCH LIMITED

Supplier 3

Id: GB-COH-02841970
Name: BMG RESEARCH LTD

Supplier 4

Id: GB-COH-02231083
Name: ACCENT MARKETING AND RESEARCH LIMITED

Supplier 5

Id: GB-COH-07245397
Name: IMPACT RESEARCH LTD

Supplier 6

Id: GB-COH-04092342
Name: I C S CONSULTING LIMITED

Standstill Period

Ends: 27 Mar 2026, 23:59

Contract period

Starts: 1 Apr 2026, 00:00
Ends: 31 Mar 2030, 23:59

Related lots

Documents

Entry 1

Id: 024283-2026
Document Type: awardNotice
Notice Type: UK6
Description: Contract award notice on Find a Tender
Url: https://www.find-tender.service.gov.uk/Notice/024283-2026 ↗
Published: 17 Mar 2026, 17:02
Format: text/html

Milestones

Entry 1

Id: 1
Type: futureSignatureDate
Due: 31 Mar 2026, 23:59
Status: scheduled

Recorded locations

Buyer location · Pity Me · UKC14 · DH1 5FJ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

024283-2026Contract award notice on Find a Tender · 17 Mar 2026, 17:02