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PROCUREMENT OPPORTUNITY

Wi-Fi Support and Maintenance for Elizabeth Line, London Overground and Docklands Light Railway

Transport for London · Contract details notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 17:12.

Opportunity overview

Transport for London (TfL) awarded a contract to Icomera UK Ltd (Icomera) (Icomera Contract) for the support and maintenance of proprietary Wi-Fi infrastructure installed on the Elizabeth Line (EL), London Overground (LO), and Docklands Light Railway (DLR) fleet. The WiFi infrastructure (Wi-Fi Infrastructure) originally procured and installed by the train manufacturer on the EL, LO and DLR is an infrastructure provided by Icomera. The Wi-Fi Infrastructure is propriety to Icomera. Following the installation of the Wi-Fi Infrastructure by the train manufacturer the on-going support, maintenance and service management of the Wi-Fi Infrastructure is the responsibility of TfL (Wi-Fi Support Services). Based on this and the fact the Wi-Fi Infrastructure is proprietary to Icomera, TfL require Icomera to provide Wi-Fi Support Services.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ICOMERA UK LIMITED

Matched by number
Contract value
£5.2m
Awarded
Not supplied
Contract signed
6 Feb 2026
Including VAT
£6.2m
Award ID
1
Status
active
Identifier
GB-COH 06089258
Location
Chatham, UKJ41, ME4 4QU, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ICT15291
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The Support and Maintenance contract is a direct award under Section 41 of the Procurement Act 2023. A direct award is permitted where specific conditions are met. In this case, the criteria under Schedule 5, Paragraphs 5 and 6 apply: • Paragraph 5: Only Icomera can supply the required services due to exclusive intellectual property rights, and there are no reasonable alternatives. • Paragraph 6: Due to technical reasons and lack of competition, only Icomera can deliver the required services, and no reasonable alternatives exist. Direct Award - Justifications: The justifications for this direct award are based on the following technical and proprietary considerations: • Proprietary Infrastructure: The Wi-Fi Infrastructure installed on the rolling stock units are based on Icomera's proprietary hardware and software architecture. This includes onboard routers, access points, and connectivity modules that are uniquely configured to interface with Icomera's cloud-based management platform and analytics tools. Only Icomera is authorised to provide firmware updates, security patches, and performance optimisation for this infrastructure. • Integrated System Design: The Icomera solution is deeply integrated into the train's onboard systems, including power supply, data interfaces, and physical mounting configurations. Replacing this infrastructure would require a complete redesign of the onboard network architecture, including re-certification of safety-critical components and re-engineering of train systems to accommodate alternative equipment. • Exclusive Support Capability: Icomera's Network Operations Centre (NOC) and remote monitoring tools are tailored to their proprietary systems. No third-party provider has access to the diagnostic protocols, configuration tools, or service APIs required to manage and maintain the infrastructure effectively. • Operational Disruption Risk: Transitioning to a new supplier would involve decommissioning existing equipment, procuring and installing new systems, and coordinating with train manufacturers to support integration and testing. This would introduce significant cost, time, and operational risk, particularly given the need to maintain uninterrupted service across active fleets.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights
Entry 2
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Transport for London
Id
GB-PPON-PHMT-6197-NWNZ

Identifier

Scheme
GB-PPON
Id
PHMT-6197-NWNZ

Address

Street Address
5 Endeavour Square
Locality
London
Postal Code
E20 1JN
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
ICOMERA UK LIMITED
Id
GB-COH-06089258

Identifier

Scheme
GB-COH
Id
06089258

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PPWV-2547-DWMZ

Address

Street Address
Victory House 2nd Floor Quayside
Locality
Chatham
Postal Code
ME4 4QU
Country
GB
Country Name
United Kingdom
Region
UKJ41

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72222300
Description
Information technology services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-06089258
Name
ICOMERA UK LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Has Options
Yes
Above Threshold
Yes
Date Signed
6 Feb 2026, 00:00

Period

Starts
6 Feb 2026, 00:00
Ends
31 Jan 2031, 23:59
Max Extent Date
31 Jan 2033, 23:59

Renewal

Description
TfL can extend the term of the Icomera Contract up to a further 2 years (in 1 year increments), to a maximum of 7 years which would take the contract to 31 January 2033.

Options

Description
TfL may require additional support and maintenance for any new fleets that may go into live service as part of this contract.

Value

Including VAT
6,180,000
Amount
5,150,000
Currency
GBP

Documents

Entry 1
Id
A-12764
Document Type
contractSigned
Format
application/pdf
Entry 2
Id
018368-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
2 Mar 2026, 11:46
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Response Times

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Remote System Monitoring

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Performance Reporting

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · London · UKI41 · E20 1JN · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 006480-2026Contract award notice on Find a Tender ·
  2. 018368-2026Contract details notice on Find a Tender ·