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PROCUREMENT OPPORTUNITY

IT Help Desk Outsourcing

Office of Rail and Road · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 12:33.

Opportunity overview

Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Stone Technologies Limited

Matched by number
Contract value
£145.4k
Awarded
Not supplied
Contract signed
17 Sept 2025
Including VAT
£174.5k
Award ID
1
Status
active
Identifier
GB-COH 02658501
Location
Stafford, UKG24, ST18 9AA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ORR CT 25-49
Status
complete
Procurement Method Details
Below threshold - unknown

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PMPH-6471-MDYY
Name
Office of Rail and Road

Roles

buyer

Address

Region
UKI42
Country
GB
Locality
London
Postal Code
E14 4QZ
Country Name
United Kingdom
Street Address
25 Cabot Square

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PMPH-6471-MDYY
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-02658501
Name
Stone Technologies Limited

Roles

supplier

Address

Region
UKG24
Country
GB
Locality
Stafford
Postal Code
ST18 9AA
Country Name
United Kingdom
Street Address
Granite One Hundred

Details

Vcse
No
Scale
sme

Identifier

Id
02658501
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72253100
Scheme
CPV
Description
Helpdesk services

Suppliers

Supplier 1
Id
GB-COH-02658501
Name
Stone Technologies Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Title
IT Help Desk Outsourcing
Status
active
Award ID
1
Date Signed
18 Sept 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
145,385
Currency
GBP
Including VAT
174,462

Period

Ends
30 Sept 2026, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
30 Sept 2029, 23:59

Renewal

Description
The contract runs for an initial 36-month term from 1 October 2025, with a single extension option of up to 12 months, subject to three months' written notice and approval of an exit plan. A break clause allows for annual contract reviews at 12-month intervals, during which the Buyer may choose to terminate early based on strategic or performance considerations.

Documents

Entry 1
Id
072768-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
11 Nov 2025, 12:36

Recorded locations

  • Buyer location · London · UKI42 · E14 4QZ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05de9f-2025-11-11T12:36:52ZContract details notice on Find a Tender ·