Contact Centre as a Service Platform licencing

Opportunity overview

Provision of a Contact Centre as a Service Platform/Product and associated licencing. Capabilities to include voice, omni-channel connectivity to Salesforce, AI and automation.

Classification

CPV48510000 — Communication software package

Lots

Lot 1Value not stated

Documents and notices

Pipeline notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: 3-09
Status: planned
Competitive: Yes
Above Threshold: Yes
Procurement Method: selective
Main Procurement Category: goods
Procurement Method Details: Award under framework

Legal basis

Id: 2023/54
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗
Scheme: UKPGA

Lots and requirements

Entry 1

Id: 1
Status: planned

Contract period

Ends: 31 Mar 2029, 23:59
Starts: 1 Apr 2026, 00:00

Items and delivery

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UK
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 48510000
Scheme: CPV
Description: Communication software package

Planning and budget

Documents

Entry 1

Id: 072554-2025
Url: https://www.find-tender.service.gov.uk/Notice/072554-2025 ↗
Format: text/html
Notice Type: UK1
Description: Pipeline notice on Find a Tender
Document Type: plannedProcurementNotice
Published: 10 Nov 2025, 16:52

Buyer, suppliers and contacts

Organisation 1

Id: GB-COH-02401034
Name: STUDENT LOANS COMPANY

Roles

buyer

Address

Region: UKC13
Country: GB
Locality: Darlington
Postal Code: DL1 1RW
Country Name: United Kingdom
Street Address: Memphis Building Lingfield Point

Details

Classifications

Entry 1

Id: publicAuthorityCentralGovernment
Scheme: UK_CA_TYPE
Description: Public authority - central government

Identifier

Id: 02401034
Scheme: GB-COH

Contact

Email: commercial_governance@slc.co.uk

Additional Identifiers

Entry 1

Id: PMXL-3278-BCWT
Scheme: GB-PPON

Recorded locations

Buyer location · Darlington · UKC13 · DL1 1RW · United Kingdom
Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

ocds-h6vhtk-05de15-2025-11-10T16:52:28ZPipeline notice on Find a Tender · 10 Nov 2025, 16:52