ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Direct Payments Support & Payroll Service

London Borough of Bromley · Contract details notice on Find a Tender

Tender information last checkedLast checked 3 Oct 2026, 18:52.

Opportunity overview

The Service will enable clients to maintain day to day control of their money and support packages; have the opportunity to make informed choices about how their eligible care needs are met, and how best to match available resources to meet their needs. The Service must be flexible to meet the changing needs of clients. The payroll element of the Service is currently managed in two (2) ways: • Basic service - Clients submit signed time sheets and the payroll provider calculates pay information; • Holding service - in addition to undertaking the payroll calculations, the Provider holds monies on behalf of more vulnerable and less able clients and make the payments on behalf of the client. The current provider has advised that they are insolvent. The Council needed to put in a new supplier to support individuals to continue with their Direct Payments and employment of their Personal Assistants. In accordance with Schedule 5 of the Procurement Act 2023, the Council is awarding a contract via a Direct Award on the grounds of extreme emergency as set out in the Act.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

DISABILITY DIRECT

Matched by number
Contract value
£564k
Awarded
Not supplied
Contract signed
2 Feb 2026
Including VAT
£676.8k
Award ID
1
Status
active
Identifier
GB-COH 03891119
Location
Derby, UKF11, DE24 8AJ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CDB10771
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The service supports individuals with social care needs with their Direct Payment and employment of Personal Assistants. The current service provider has confirmed that they are insolvent and the Council needs to put a new provider in place urgently to safeguard individuals to continue with their direct payment and employment of their personal assistants.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Procedure reasons

Entry 1
Id
urgency

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Bromley
Id
GB-PPON-PBBG-1282-YCXD

Identifier

Scheme
GB-PPON
Id
PBBG-1282-YCXD

Address

Street Address
Bromley Civic Centre, Churchill Court, 2 Westmoreland Road
Locality
Bromley
Postal Code
BR1 1AD
Country
GB
Country Name
United Kingdom
Region
UKI61

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
DISABILITY DIRECT
Id
GB-COH-03891119

Identifier

Scheme
GB-COH
Id
03891119

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PJPD-2931-LQZN

Address

Street Address
The Richard Shaw Centre 20 Royal Scot Road
Locality
Derby
Postal Code
DE24 8AJ
Country
GB
Country Name
United Kingdom
Region
UKF11

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services
Entry 2
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKI61
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-03891119
Name
DISABILITY DIRECT

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
Yes
Date Signed
2 Feb 2026, 00:00

Period

Starts
2 Feb 2026, 00:00
Ends
10 Nov 2027, 23:59

Value

Including VAT
676,800
Amount
564,000
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Period between Initial Referral and Contact

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
Period between Referral and First Visit

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
Period between First Visit and Starting Direct Payment (PA Already Identified)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 4
Id
4
Title
Period Between First Visit & Direct Payment Starting (PA to be recruited)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 5
Id
5
Title
Number of Complaints (Information, Advice & Guidance)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 6
Id
6
Title
Safeguarding - Number of percentage of DBS application and Reference Checks for PAs

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 7
Id
7
Title
Level of Individual Satisfaction (Information, Advice & Guidance)

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 8
Id
8
Title
Period between set up notification with HMRC

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 9
Id
9
Title
Number of Complaints (Payroll)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 10
Id
10
Title
Level of Satisfaction (Payroll)

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 11
Id
11
Title
Accuracy Level for Payrolls Processed

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 12
Id
12
Title
Number of Pension Auto Enrolments

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 13
Id
13
Title
Support Planning: Period between Referral and Contact

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 14
Id
14
Title
Support Planning: Period between Referral and First Visit

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 15
Id
15
Title
Period between Referral and Support Plan completed

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 16
Id
16
Title
Number of Complaints (Support Plans)

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 17
Id
17
Title
Support Plans: Level of Satisfaction

Observations

Entry 1
Id
frequency

Period

Duration In Months
3

Documents

Entry 1
Id
024071-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
17 Mar 2026, 13:42
Format
text/html

Recorded locations

  • Buyer location · Bromley · UKI61 · BR1 1AD · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 024071-2026Contract details notice on Find a Tender ·