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PROCUREMENT OPPORTUNITY

Fournet Managed Servuce

The Police and Crime Commissioner for Humberside · compiled

Tender information last checkedLast checked 30 Sept 2026, 12:22.

Opportunity overview

We are currently operating a legacy CS1K telephony platform for back-office telephony services. There is a need to retain the existing CS1K platform which will require associated support and maintenance.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Insight (UK) Limited

2 award entriesMatched by number
Contract value
£18k
Awarded
Not supplied
Contract signed
30 Oct 2025
Status
active
Identifier
GB-COH 02579852
Location
Sheffield, UKE, United Kingdom
View 2 award IDs

072373-2025-1, 085766-2025-1

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal. The below response times are also included with this contract: • P1 - Same day response no fix time. Next day response for faults reported after 15:00 • P2 - Next day response no fix time • P3 - 5-day response no fix time Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
3197-2025
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Direct Award from the Auspices of the West Yorkshire Combined Authority Framework for the Supply of IT Hardware, Networking & Security Equipment and Commercial Off the Shelf Software (COTS) Ref:- 2821-2022

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal. The below response times are also included with this contract: • P1 - Same day response no fix time. Next day response for faults reported after 15:00 • P2 - Next day response no fix time • P3 - 5-day response no fix time Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE
Entry 2
Region
UKE

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-143536
Name
The Police and Crime Commissioner for Humberside

Roles

buyer

Address

Region
UKE12
Locality
Cottingham
Postal Code
HU165SN
Country Name
United Kingdom
Street Address
The Lawns, Harland Way

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
03
Scheme
COFOG
Description
Public order and safety

Identifier

Legal Name
The Police and Crime Commissioner for Humberside
No Identifier Rationale
notOnAnyRegister

Contact

Name
Abbie Carlisle
Organisation 2
Id
GB-COH-02579852
Name
Insight (UK) Limited

Roles

supplier

Address

Region
UKE
Locality
Sheffield
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
02579852
Scheme
GB-COH
Legal Name
Insight (UK) Limited
Organisation 3
Id
GB-FTS-150202
Name
Procurement Review Unit- Cabinet Office

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
Procurement Review Unit- Cabinet Office

Award information

Award 1
Id
072373-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-02579852
Name
Insight (UK) Limited

Related lots

1
Award 2
Id
085766-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-02579852
Name
Insight (UK) Limited

Related lots

1

Contracts and changes

Entry 1
Id
072373-2025-1
Status
active
Award ID
072373-2025-1
Date Signed
30 Oct 2025, 00:00

Value

Amount
18,026.67
Currency
GBP
Entry 2
Id
085766-2025-1
Status
active
Award ID
085766-2025-1
Date Signed
30 Oct 2025, 00:00

Value

Amount
18,026.67
Currency
GBP

Recorded locations

  • Buyer location · Cottingham · UKE12 · HU165SN · United Kingdom
  • Delivery location · UKE

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05dd9c-2025-12-23T11:41:09Zcompiled ·