Opportunity overview
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-procurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.
Classification
- CPV64222000 — Teleworking services
- CPV72590000 — Computer-related professional services
- CPV79510000 — Telephone-answering services
- CPV79512000 — Call centre
- CPV85000000 — Health and social work services
- CPV85312300 — Guidance and counselling services
- CPV85312310 — Guidance services
- CPV98000000 — Other community, social and personal services
- CPV98110000 — Services furnished by business, professional and specialist organisations
- CPV98111000 — Services furnished by business organisations
- CPV98112000 — Services furnished by professional organisations
Lots
- Lot 1£3.2m
Documents and notices
- Tender notice on Find a TenderOpen source ↗