ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Transactional Services: Processing resource

Liverpool City Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 11:55.

Opportunity overview

Transactional Services at Liverpool City Council has responsibility for the administration of the following functions: • Council tax and business rates • Housing benefit and council tax support • Local welfare provision • Benefits maximisation • Accounts receivable • Corporate debt The service has has identified a significant number of Universal Credit (UC) transactions (circa 130,000) requiring processing within the Benefits Team of Transactional Services. These transactions have accumulated due to the volume of UC notifications received daily and require prompt action to ensure accurate and timely updates to customer accounts and benefits records. The aim of this exercise is to procure a resource that will process the outstanding UC transactions accurately and in accordance with statutory requirements and council procedures, thereby ensuring that claimants' benefit entitlements are updated correctly and without undue delay.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CIVICA UK LIMITED

Matched by number
Contract value
£80k
Awarded
Not supplied
Contract signed
8 Oct 2025
Including VAT
£100k
Award ID
1
Status
active
Identifier
GB-COH 01628868
Location
London, UKI44, SE1 9LQ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PR1209
Status
complete
Procurement Method
limited
Procurement Method Details
Below threshold - limited competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PRVY-7813-WLPG
Name
Liverpool City Council

Roles

buyer

Address

Region
UKD72
Country
GB
Locality
Liverpool
Postal Code
L3 1DS
Country Name
United Kingdom
Street Address
Cunard Building

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PRVY-7813-WLPG
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-01628868
Name
CIVICA UK LIMITED

Roles

supplier

Address

Region
UKI44
Country
GB
Locality
London
Postal Code
SE1 9LQ
Country Name
United Kingdom
Street Address
Southbank Central, 30 Stamford Street

Details

Vcse
No
Scale
large

Identifier

Id
01628868
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PCMJ-9641-QWWM
Scheme
GB-PPON

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKD72
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
66172000
Scheme
CPV
Description
Financial transaction processing and clearing-house services

Suppliers

Supplier 1
Id
GB-COH-01628868
Name
CIVICA UK LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Title
Transactional Services: Processing resource
Status
active
Award ID
1
Date Signed
9 Oct 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
79,999
Currency
GBP
Including VAT
99,999

Period

Ends
31 Jan 2026, 23:59
Starts
13 Oct 2025, 00:00
Max Extent Date
30 Apr 2026, 23:59

Renewal

Description
3 month extension available at the councils discretion

Documents

Entry 1
Id
A-6899
Format
application/pdf
Document Type
contractSigned
Entry 2
Id
069807-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
30 Oct 2025, 15:21

Agreed Metrics

Entry 1
Id
1
Title
KPI 1
Description
Mobilisation of exercise within one week of contract award.
Entry 2
Id
2
Title
KPI 2
Description
Ongoing, timely management of capable and appropriate resource on the contract
Entry 3
Id
3
Title
KPI 3
Description
Adherence to milestones for the processing of UCDS work items
Entry 4
Id
4
Title
KPI 4
Description
Accuracy of items work items processed.
Entry 5
Id
5
Title
KPI 5
Description
Provision of weekly report and attendance at progress meetings

Recorded locations

  • Buyer location · Liverpool · UKD72 · L3 1DS · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05d748-2025-10-30T15:21:19ZContract details notice on Find a Tender ·