Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

North East and North Cumbria Crisis Text Support Service

NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD · compiled

Tender information last checkedLast checked 30 Sept 2026, 11:46.

Opportunity overview

NHS North East North Cumbria Integrated Care Board is managing this market engagement exercise for the provision of a Crisis Text Support Service across the North East and North Cumbria Region. The ICB is issuing this Prior Information Notice (PIN) as a Request for Information (RFI) to engage with the market and to gather information in order to gain a better understanding of both the capacity and appetite of the market in delivering the proposed services

Classification

  • CPV85100000 — Health services

Lots

  • NHS North East North Cumbria Integrated Care Board is managing this market engagement exercise for the provision of a Crisis Text Support Service across the North East and North Cumbria Region. The ICB is issuing this Prior Information Notice (PIN) as a Request for Information (RFI) to engage with the market and to gather information in order to gain a better understanding of both the capacity and appetite of the market in delivering the proposed services. Any future opportunity is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. It is important to note that this PIN/RFI is not a call for competition and as such you will need to express your interest in any future opportunity once the contract notice is published on Find a Tender Service. It should also be noted that this PIN/RFI invites individuals and organisations to express an interest in this RFI exercise only, and it is NOT a pre-qualification questionnaire, and is NOT part of any pre-qualification or selection process. This PIN/RFI is intended as an awareness, communication, and information gathering exercise. An expression of interest is no indication of a commitment to participate in the RFI process nor does it infer any preferential or special status on those individuals and organisations who express an interest in the RFI exercise. NENC is utilising an electronic tendering tool to manage this RFI exercise and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with NECS, including RFI submissions, will be conducted via Atamis: https://health-family.force.com/s/Welcome If you have already registered on the system (e.g. to access contracts with another Health Family organisation) then there is no need to re-register. If you have not already done so you should now register as a Supplier on the shared system. You can register here: https://health-family.force.com/s/Welcome It is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. If you find that you need any advice or support in registering, please contact the Atamis helpdesk using the following details: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk Opening times 8am - 6pm The RFI documentation will be accessible from Tuesday 28 October 2025 and completed RFI responses must be returned by 12:00 on Friday 14 November 2054.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NENC035
Status
planned
Main Procurement Category
services

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Communication

Future Notice Date
1 Apr 2026, 00:00

Classification

Id
85100000
Scheme
CPV
Description
Health services

Lots and requirements

Entry 1
Id
1
Status
planned
Description
NHS North East North Cumbria Integrated Care Board is managing this market engagement exercise for the provision of a Crisis Text Support Service across the North East and North Cumbria Region. The ICB is issuing this Prior Information Notice (PIN) as a Request for Information (RFI) to engage with the market and to gather information in order to gain a better understanding of both the capacity and appetite of the market in delivering the proposed services. Any future opportunity is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. It is important to note that this PIN/RFI is not a call for competition and as such you will need to express your interest in any future opportunity once the contract notice is published on Find a Tender Service. It should also be noted that this PIN/RFI invites individuals and organisations to express an interest in this RFI exercise only, and it is NOT a pre-qualification questionnaire, and is NOT part of any pre-qualification or selection process. This PIN/RFI is intended as an awareness, communication, and information gathering exercise. An expression of interest is no indication of a commitment to participate in the RFI process nor does it infer any preferential or special status on those individuals and organisations who express an interest in the RFI exercise. NENC is utilising an electronic tendering tool to manage this RFI exercise and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with NECS, including RFI submissions, will be conducted via Atamis: https://health-family.force.com/s/Welcome If you have already registered on the system (e.g. to access contracts with another Health Family organisation) then there is no need to re-register. If you have not already done so you should now register as a Supplier on the shared system. You can register here: https://health-family.force.com/s/Welcome It is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. If you find that you need any advice or support in registering, please contact the Atamis helpdesk using the following details: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk Opening times 8am - 6pm The RFI documentation will be accessible from Tuesday 28 October 2025 and completed RFI responses must be returned by 12:00 on Friday 14 November 2054.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC

Additional Classifications

Entry 1
Id
85100000
Scheme
CPV
Description
Health services

Buyer, suppliers and contacts

Organisation 1
Id
GB-NHS-QHM
Name
NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD

Roles

buyer

Address

Region
UKC23
Locality
Sunderland
Postal Code
SR53XB
Country Name
United Kingdom
Street Address
PEMBERTON HOUSE COLIMA AVENUE SUNDERLAND ENTERPRISE PARK

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Id
QHM
Scheme
GB-NHS
Legal Name
NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD

Contact

Recorded locations

  • Buyer location · Sunderland · UKC23 · SR53XB · United Kingdom
  • Delivery location · UKC

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05d55e-2025-10-28T14:24:28Zcompiled ·