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PROCUREMENT OPPORTUNITY

Website Hosting and Support

Housing Ombudsman Service · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 11:17.

Opportunity overview

G-Cloud 14 services required • Ongoing maintenance, hosting & support of HOS's existing website • Regular patching and upkeep of security protocols to maintain continuity of service • Website development work where requested • Carrying out annual accessibility audits to maintain access • Capture of website analytics • Training needs as and required • Ongoing maintenance and development work on the online webform - this is an area we frequently update and needs specialist attention Additional Services • Capture, display and publication of HOS's determination cases and landlord performance reports for public view and download if required. • Support of webchat functionality by outsourced enquiries services partner. • UIX support services to ensure smart user engagement with our products.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CIVIC COMPUTING LIMITED

Matched by number
Published award value
£50k
Awarded
Not supplied
Contract signed
1 Dec 2025
Award ID
1
Status
active
Identifier
GB-COH SC221925
Location
Edinburgh, UKM75, EH2 4AX, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05d1bd
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PVRH-3373-HNXR
Name
Housing Ombudsman Service

Roles

buyer

Address

Region
UKI42
Country
GB
Locality
London
Postal Code
E14 4PU
Country Name
United Kingdom
Street Address
10 South Colonnade, Canary Wharf

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PVRH-3373-HNXR
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-SC221925
Name
CIVIC COMPUTING LIMITED

Roles

supplier

Address

Region
UKM75
Country
GB
Locality
Edinburgh
Postal Code
EH2 4AX
Country Name
United Kingdom
Street Address
12 South Charlotte Street

Details

Vcse
No
Scale
sme

Identifier

Id
SC221925
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PGGB-2753-ZCBL
Scheme
GB-PPON

Award information

Award 1
Id
1
Status
active
Has Renewal
Yes
Above Threshold
No
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Value

Amount
50,000
Currency
GBP
Including VAT
60,000

Renewal

Description
This Call-off Contract can be extended by the Buyer for 1 period of up to 12 months, by giving the Supplier 3 months written notice before its expiry.

Documents

Entry 1
Id
067536-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
22 Oct 2025, 14:49

Suppliers

Supplier 1
Id
GB-COH-SC221925
Name
CIVIC COMPUTING LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
20 Nov 2025, 23:59

Related lots

1

Contract period

Ends
30 Nov 2026, 23:59
Starts
1 Dec 2025, 00:00
Max Extent Date
30 Nov 2027, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
1 Dec 2025, 00:00
Has Options
Yes
Has Renewal
Yes
Above Threshold
No

Value

Amount
66,667
Currency
GBP
Including VAT
80,000

Period

Ends
30 Nov 2026, 23:59
Starts
1 Dec 2025, 00:00
Max Extent Date
30 Nov 2027, 23:59

Options

Description
A variation form can be used in order to change the Call-Off Contract in accordance with Clause 32 (Variation process)

Renewal

Description
This Call-Off Contract can be extended by the Buyer for one period of up to 12 months, by giving the Supplier 30 days written notice before its expiry.

Documents

Entry 1
Id
079790-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
4 Dec 2025, 14:31

Recorded locations

  • Buyer location · London · UKI42 · E14 4PU · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05d1bd-2025-12-04T14:31:42ZTransparency notice on Find a Tender ·