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PROCUREMENT OPPORTUNITY

Ticket Vending Machines (Retail Systems)

THE CHILTERN RAILWAY COMPANY LIMITED · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 11:11.

Opportunity overview

Chiltern owns and operates 80 Ticket Vending Machines (TVMs) across the stations it operates. This direct award agreement is with the existing supplier who built, installed and maintained the TVMs, and is for the continued maintenance only of the existing TVMs. In addition to the existing service level agreements, which we intend to keep as is, a number of additional requirements have been proposed.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Flowbird Transport Limited

Matched by number
Published award value
£2.9m
Awarded
Not supplied
Award ID
1
Status
pending
Identifier
GB-COH 01232487
Location
Poole, UKK24, BH15 3SS, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05ced9
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The supplier is the only supplier who can maintain the TVMs as it holds the intellectual property rights which are required to be able to maintain the TVMs. The TVMs are mid-life (and not life expired) and therefore significant capex investment would be required in order to procure new TVMS which could be maintained by an alternative suppliers. As a result, there is no reasonable alternative available.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights

Lots and requirements

Entry 1
Id
1
Status
complete

Suitability

Sme
Yes

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-03007939
Name
THE CHILTERN RAILWAY COMPANY LIMITED

Roles

buyer

Address

Region
UKC23
Country
GB
Locality
Sunderland
Postal Code
SR3 3XP
Country Name
United Kingdom
Street Address
1 Admiral Way

Details

Classifications

Entry 1
Id
privateUtility
Scheme
UK_CA_TYPE
Description
Private utility

Identifier

Id
03007939
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PNPV-7838-DRMN
Scheme
GB-PPON
Organisation 2
Id
GB-COH-01232487
Name
Flowbird Transport Limited

Roles

supplier

Address

Region
UKK24
Country
GB
Locality
Poole
Postal Code
BH15 3SS
Country Name
United Kingdom
Street Address
10 Willis Way, Fleets Industrial Estate

Details

Vcse
No
Scale
sme

Identifier

Id
01232487
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Title
Ticket Vending Machines (Retail Systems)
Status
pending
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
30144200
Scheme
CPV
Description
Ticket-issuing machines
Entry 2
Id
34980000
Scheme
CPV
Description
Transport tickets
Entry 3
Id
60200000
Scheme
CPV
Description
Railway transport services

Value

Amount
2,909,562
Currency
GBP
Including VAT
3,491,474

Renewal

Description
Option to allow Chiltern to Extend for 2 years

Documents

Entry 1
Id
066319-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
17 Oct 2025, 13:39

Suppliers

Supplier 1
Id
GB-COH-01232487
Name
Flowbird Transport Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
30 Nov 2025, 23:59

Related lots

1

Contract period

Ends
1 Dec 2029, 23:59
Starts
1 Dec 2025, 00:00
Max Extent Date
1 Dec 2031, 23:59

Recorded locations

  • Buyer location · Sunderland · UKC23 · SR3 3XP · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05ced9-2025-10-17T13:39:59+01:00Transparency notice on Find a Tender ·