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PROCUREMENT OPPORTUNITY

Customer Relationship Management (CRM) System

Nottinghamshire County Council · compiled

Tender information last checkedLast checked 30 Sept 2026, 11:00.

Opportunity overview

An effective CRM to log, record and be able to report on Complaints/ Correspondence/ FOI's/ SAR's/ Police requests & Data Incidents.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Digital Interactive Limited

Matched by number
Contract value
£105.9k
Awarded
Not supplied
Contract signed
16 Sept 2025
Award ID
065150-2025-DN780459-1
Status
active
Identifier
GB-COH 05189963
Location
London, UK, N1 7GU, United Kingdom

Classification

  • CPV72268000 — Software supply services

Lots

  • Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software. The contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI's/SAR's/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05cc39
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
The contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software. In accordance with the framework's terms and the Public Contracts Regulations 2015, Nottinghamshire County Council conducted a desktop evaluation of pre-approved supplier offerings listed on the Digital Marketplace. A total of 17 suppliers were longlisted based on their ability to meet the Council's functional requirements, pricing structure, and service availability. Following a comprehensive review of published service descriptions, pricing, and terms, the selected supplier Digital Interactive Ltd was identified as the only provider able to deliver all required modules and meet every specification criterion without the need for bespoke development or additional procurement. The framework permits direct award without further competition where a single supplier demonstrably meets all requirements. This approach ensures transparency, value for money, and full compliance with the framework's call-off procedure.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72268000
Scheme
CPV
Description
Software supply services

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Description
Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software. The contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI's/SAR's/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions.

Options

Description
This Call-Off Contract can be extended by the Buyer for one period of up to 12 months,

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-143374
Name
Nottinghamshire County Council

Roles

buyer

Address

Region
UKF16
Locality
Nottingham
Postal Code
NG27QP
Country Name
United Kingdom
Street Address
County Hall, Loughborough Road

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Nottinghamshire County Council
No Identifier Rationale
notOnAnyRegister

Contact

Name
Fraser Walker
Organisation 2
Id
GB-COH-05189963
Name
Digital Interactive Limited

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
N1 7GU
Country Name
United Kingdom
Street Address
20-22 Wenlock Road, London, N1 7GU

Details

Scale
large

Identifier

Id
05189963
Scheme
GB-COH
Legal Name
Digital Interactive Limited
Organisation 3
Id
GB-FTS-2734
Name
The Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Identifier

Legal Name
The Royal Courts of Justice

Award information

Award 1
Id
065150-2025-DN780459-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-05189963
Name
Digital Interactive Limited

Related lots

1

Contracts and changes

Entry 1
Id
065150-2025-DN780459-1
Status
active
Award ID
065150-2025-DN780459-1
Date Signed
17 Sept 2025, 00:00

Value

Amount
105,900
Currency
GBP

Recorded locations

  • Buyer location · Nottingham · UKF16 · NG27QP · United Kingdom
  • Delivery location · UKC
  • Delivery location · UKD
  • Delivery location · UKE
  • Delivery location · UKF
  • Delivery location · UKG
  • Delivery location · UKH
  • Delivery location · UKI
  • Delivery location · UKJ
  • Delivery location · UKK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05cc39-2025-10-14T12:36:55+01:00compiled ·