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PROCUREMENT OPPORTUNITY

CRM System Configuration

South Yorkshire Mayoral Combined Authority · compiled

Tender information last checkedLast checked 30 Sept 2026, 10:54.

Opportunity overview

Contract award for CRM system configuration

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

TTEC Consulting Limited

Matched by number
Contract value
£2m
Awarded
Not supplied
Contract signed
11 May 2025
Award ID
064674-2025-1
Status
active
Identifier
GB-COH 03424866
Location
London, UKE3, United Kingdom

Classification

  • CPV72265000 — Software configuration services

Lots

  • Provision of services in relation to a Microsoft Dynamics 365 CRM transformation. This will deliver a cloud-based, future-ready platform that addresses the Buyer's needs for improved service delivery, operational efficiency, and data-driven decision-making.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05ae17
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Direct award via GCloud 14 framework agreement

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72265000
Scheme
CPV
Description
Software configuration services

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Provision of services in relation to a Microsoft Dynamics 365 CRM transformation. This will deliver a cloud-based, future-ready platform that addresses the Buyer's needs for improved service delivery, operational efficiency, and data-driven decision-making.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE3

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-143382
Name
South Yorkshire Mayoral Combined Authority

Roles

buyer

Address

Region
UKE32
Locality
Sheffield
Postal Code
S12BQ
Country Name
United Kingdom
Street Address
11 Broad Street West

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
South Yorkshire Mayoral Combined Authority
No Identifier Rationale
notOnAnyRegister

Contact

Name
Donna Fowler
Telephone
+44 1142203362-3362
Organisation 2
Id
GB-COH-03424866
Name
TTEC Consulting Limited

Roles

supplier

Address

Region
UKE3
Locality
London
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
03424866
Scheme
GB-COH
Legal Name
TTEC Consulting Limited
Organisation 3
Id
GB-FTS-82506
Name
South Yorkshire Mayoral Combined Authority

Roles

reviewBody

Address

Locality
Sheffield
Country Name
United Kingdom

Identifier

Legal Name
South Yorkshire Mayoral Combined Authority

Award information

Award 1
Id
064674-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-03424866
Name
TTEC Consulting Limited

Related lots

1

Contracts and changes

Entry 1
Id
064674-2025-1
Status
active
Award ID
064674-2025-1
Date Signed
12 May 2025, 00:00

Value

Amount
2,000,000
Currency
GBP

Recorded locations

  • Buyer location · Sheffield · UKE32 · S12BQ · United Kingdom
  • Delivery location · UKE3

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05ae17-2025-10-13T11:42:31+01:00compiled ·