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PROCUREMENT OPPORTUNITY

Semi - Comprehensive Maintenance Contract of Lifts Installed in British High Commission, New Delhi Office Building and On Compound Residences

Foreign, Commonwealth and Development Office · Contract details notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 22:17.

Opportunity overview

The British High Commission (BHC) in New Delhi requires a Maintenance Contract (MC) for the lifts Installed in office building and on compound expat residences. Maintenance Programme should be in line with OEM and asset management requirements to ensure duty of care for staff and visitors when utilising these lifts. The contract duration for the said services shall be for five years starting from 1 March 2026. The maintenance programme will include monthly testing and maintenance of eight (8) lifts, supply of equipment/spare parts and unlimited number of remedial visits. The Contractor will be required to send a maintenance team once a month to undertake planned preventive maintenance in line with an agreed schedule. It is expected that all Services offered under this contract will be in accordance with the OTIS Elevator/ Manufacturer’s Standard service instruction/ practices.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

OTIS ELEVATOR COMPANY INDIA LIMITED

No match
Contract value
£206.7k
Awarded
Not supplied
Contract signed
29 Jan 2026
Including VAT
£252k
Award ID
1
Status
active
Identifier
GB-PPON PPYD-4449-HXDT
Location
Mumbai, Maharashtra, IN, 400064, India

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CPG-12557-2025
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
New Delhi Procurement Hub conducted competitive tender exercise in both 2018 and 2022. In 2018 via an email RFQ process, only a single bid from OTIS was received. In 2022, via Jaggaer, no bids were received, resulting in an SSJ. OTIS is the OEM and do not have any authorised service companies in country for maintenance. Previous 2 open procurements have evidenced that there are no other viable options available in the local market. There have been no changes in the market scenario (no new entrants) to suggest any change even now. In absence of any viable alternative, we only have the option of issuing a direct award. The Procurement Act supports a direct award in such circumstances: As per PA 23 Schedule 5 Paragraph 5: The following conditions are met in relation to the public contract— (a) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and (b) there are no reasonable alternatives to those goods, services or works. As per PA 23 Schedule 5 Paragraph 6: (a)due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works. As OTIS is the sole authorised maintenance provider in country for its lifts and there are no reasonable alternatives that would ensure licenced parts and maintenance is performed on the lifts, and also due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and there are no reasonable alternatives to those goods, services or works. Based on all the above-mentioned points this business case is recommending a direct award under PA 23 5.5. and 5.6.

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Procedure reasons

Entry 1
Id
switchingDirectAward

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Foreign, Commonwealth and Development Office
Id
GB-PPON-PXRR-8771-PHVX

Identifier

Scheme
GB-PPON
Id
PXRR-8771-PHVX

Address

Street Address
King Charles Street
Locality
London
Postal Code
SW1A 2AH
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Name
Bidisha Chaliha

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
OTIS ELEVATOR COMPANY INDIA LIMITED
Id
GB-PPON-PPYD-4449-HXDT

Identifier

Scheme
GB-PPON
Id
PPYD-4449-HXDT

Address

Street Address
9th Floor, Magnus Towers, Mindspace, Link Road, Malad West
Locality
Mumbai, Maharashtra
Postal Code
400064
Country
IN
Country Name
India
Region
IN

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
50740000
Description
Repair and maintenance services of escalators

Delivery locations

Entry 1
Region
IN
Country
IN
Country Name
India

Suppliers

Supplier 1
Id
GB-PPON-PPYD-4449-HXDT
Name
OTIS ELEVATOR COMPANY INDIA LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Semi – Comprehensive maintenance contract of lifts in Britishn High Commission, New Delhi office building and compound building
Status
active
Above Threshold
Yes
Date Signed
29 Jan 2026, 00:00

Period

Starts
1 Mar 2026, 00:00
Ends
28 Feb 2031, 23:59

Value

Including VAT
252,025
Amount
206,661
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Quality+A6:I15- Compliance to FCO's Healthand Safety policy
Description
Service Provider to ensure that his staff follow all FCDO H&S norms mentioned in thecontract. Eg Wearing PPE, Cost Awareness etc.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
KPI 2- New (unspecified) work is competitively priced and agreed with BHC
Description
Any new work should beagreed with BHC before commencement on time.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
KPI 3- Quality of work/Genuine Material Used
Description
Any discrepancy in the specification of material mentioned in the contract will be noted monthly.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
KPI 4- Performance Analysis/Time taken to complete the Property work
Description
Time taken against agreed timelines

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 5
Id
5
Title
Contractor should provide monthly report for the task completed within the month period
Description
To be submitted by first week of the next month.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 6
Id
6
Title
Work Planning
Description
Contractor must provide their work planning chart prior to start of any project/work
Entry 7
Id
7
Title
Work Execution
Entry 8
Id
8
Title
Invoicing/Billing
Description
Contractor must submit their invoice after completion of work before 10th of the following month.

Documents

Entry 1
Id
012671-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
12 Feb 2026, 08:55
Format
text/html

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2AH · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 007936-2026Contract award notice on Find a Tender ·
  2. 012671-2026Contract details notice on Find a Tender ·