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PROCUREMENT OPPORTUNITY

Industrial Disease Claims Handling - TRGF3153

Department for Transport · Contract details notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 16:22.

Opportunity overview

The Department for Transport intends to directly award a contract for the continued provision of claims handling services for Industrial Disease Claims received from former employees of British Railways Board to the incumbent supplier. This decision is made in accordance with the Procurement Act 2023, Schedule 5, Paragraph 7, which permits direct award where a change of supplier would result in disproportionate technical difficulties and operational disruption. The cost of handling the current portfolio of claims received on or before 31st October 2025 has already been paid in advance to the current supplier, covering the full lifecycle from registration to closure. Transitioning to a new supplier would require: • Duplicated fees for management of current portfolio of claims • Complex and resource-intensive transfer of sensitive case data • Operational disruption due to the potential need to manage two separate contracts with associated finance process, and on line databases. • TUPE Considerations: The incumbent supplier currently employs staff with specialist knowledge and experience of this work portfolio. A change in provider would trigger operation of TUPE Regulations, resulting in legal and operational complexities reinforcing the case for continuity of service. If a competitive tender were pursued, it would need to cover both the existing case portfolio and any new claims received on or after 1st November 2025. This would create the risk of double payment for the existing portfolio of cases with additional and unnecessary cost to the public purse, service fragmentation and stakeholder disruption. Supplier: Crawford & Company Adjusters (UK) Limited Anticipated Contract Award: 1st November 2025 Duration: 3-years Total Value excluding VAT: £100k (below threshold for services)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Crawford & Company Adjusters (UK) Limited

Matched by number
Contract value
£100k
Awarded
Not supplied
Contract signed
4 Jun 2026
Including VAT
£120k
Award ID
2
Status
active
Identifier
GB-COH 02908444
Location
Milton Keynes, UKJ12, MK9 2AH, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TRGF3153
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Department for Transport
Id
GB-PPON-PLTC-5358-LTWZ

Identifier

Scheme
GB-PPON
Id
PLTC-5358-LTWZ

Address

Street Address
Great Minster House, 33 Horseferry Road
Locality
London
Postal Code
SW1P 4DR
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Crawford & Company Adjusters (UK) Limited
Id
GB-COH-02908444

Identifier

Scheme
GB-COH
Id
02908444

Address

Street Address
Ashton House Central, Second Floor, 499 Silbury Blvd
Locality
Milton Keynes
Postal Code
MK9 2AH
Country
GB
Country Name
United Kingdom
Region
UKJ12

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
66510000
Description
Insurance services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-02908444
Name
Crawford & Company Adjusters (UK) Limited

Related lots

1

Contracts and changes

Entry 1
Id
2
Award ID
2
Status
active
Above Threshold
No
Date Signed
5 Jun 2026, 00:00

Period

Starts
5 Jun 2026, 00:00
Ends
31 Mar 2029, 23:59

Value

Including VAT
120,000
Amount
100,000
Currency
GBP

Documents

Entry 1
Id
A-17922
Document Type
contractSigned
Format
application/pdf
Entry 2
Id
057290-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
17 Jun 2026, 16:09
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
KPI 1
Description
New claims must be acknowledged within 10 working days from receipt and any missing information identified and requested, except in the case of mesothelioma claims from a living claimant which shall be acknowledged within 5 working days of receipt

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
KPI 2
Description
Authority must be obtained from DfT before instructing external solicitors for pre-litigation advice. Where proceedings are served upon the claims handlers direct, including costs only cases, DfT must be notified within 2 working day

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
KPI 3
Description
Replies to Applications for pre-action disclosure must be provided in accordance with the time limits prescribed by the Civil Procedure Rules

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 4
Id
4
Title
KPI 4
Description
All incoming correspondence must be acknowledged within 10 working days and a full response given within a further 5 working days

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 5
Id
5
Title
KPI 5
Description
DfT must be given full and unrestricted access to the claims database. Any technical faults must be resolved to DfT’s satisfaction within 5 working days

Observations

Entry 1
Id
frequency

Period

Duration In Months
3

Recorded locations

  • Buyer location · London · UKI32 · SW1P 4DR · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 057290-2026Contract details notice on Find a Tender ·