ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Salesforce Renewal

UNITED UTILITIES WATER LIMITED · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 10:38.

Opportunity overview

The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance. The estimated value has been updated to reflect the agreed scope of the services.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SALESFORCE UK LIMITED

Matched by number
Published award value
£22.1m
Awarded
30 Oct 2025
Award ID
1
Status
active
Identifier
GB-COH 05094083
Location
London, UKI31, EC2N 4AY, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05ac2d
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Additional or repeat goods, services or works - extension or partial replacement This contract is being directly awarded to Salesforce under the Procurement Act 2023, Schedule 5, paragraph 7, Additional or repeat goods, services or works of the Procurement Act 2023. 7 The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Procedure reasons

Entry 1
Id
additionalRepeatExtensionPartialReplacement

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-02366678
Name
UNITED UTILITIES WATER LIMITED

Roles

buyer

Address

Region
UKD61
Country
GB
Locality
Great Sankey
Postal Code
WA5 3LP
Country Name
United Kingdom
Street Address
Haweswater House, Lingley Green Avenue

Details

Classifications

Entry 1
Id
privateUtility
Scheme
UK_CA_TYPE
Description
Private utility

Identifier

Id
02366678
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PVVB-5589-BWHX
Scheme
GB-PPON
Organisation 2
Id
GB-COH-05094083
Name
SALESFORCE UK LIMITED

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
EC2N 4AY
Country Name
United Kingdom
Street Address
Floor 26 Salesforce Tower

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
05094083
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PTXG-8329-VLGH
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
30 Oct 2025, 00:00
Title
Salesforce Renewal
Status
active
Has Options
Yes
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom
Entry 10
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 11
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 12
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 13
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 14
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 15
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 16
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 17
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 18
Region
UKK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48445000
Scheme
CPV
Description
Customer Relation Management software package
Entry 2
Id
72261000
Scheme
CPV
Description
Software support services

Value

Amount
22,064,883
Currency
GBP
Including VAT
26,477,859

Options

Description
The Authority has the option to purchase additional licences at agreed pricing over the term.

Documents

Entry 1
Id
063942-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
9 Oct 2025, 18:36
Entry 2
Id
069877-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
30 Oct 2025, 16:45

Suppliers

Supplier 1
Id
GB-COH-05094083
Name
SALESFORCE UK LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
30 Oct 2025, 23:59

Related lots

1

Contract period

Ends
29 Oct 2030, 23:59
Starts
30 Oct 2025, 00:00

Recorded locations

  • Buyer location · Great Sankey · UKD61 · WA5 3LP · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05ac2d-2025-10-30T16:45:54ZTransparency notice on Find a Tender ·