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PROCUREMENT OPPORTUNITY

Integrated Urgent Care Service

NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD · compiled

Tender information last checkedLast checked 30 Sept 2026, 10:44.

Opportunity overview

This contract now includes permanent funding for the following services until the end of the contract on 31st October 2025: Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED. Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Practice Plus Group Urgent Care Ltd

Matched by number
Contract value
£90.6m
Awarded
Not supplied
Contract signed
24 Jun 2018
Award ID
063553-2025-C178770-1
Status
active
Identifier
GB-COH 05232967
Location
Reading, UKJ1, United Kingdom

Classification

  • CPV85100000 — Health services

Lots

  • Permanent funding for the following services for the duration of the contract (6 months to October 2025) Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED. Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CM00029
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
85100000
Scheme
CPV
Description
Health services

Lots and requirements

Entry 1
Id
1
Description
Permanent funding for the following services for the duration of the contract (6 months to October 2025) Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED. Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.

Contract period

Duration In Days
2,520

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH14
Entry 2
Region
UKH34

Buyer, suppliers and contacts

Organisation 1
Id
GB-NHS-QJG
Name
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD

Roles

buyer

Address

Region
UKH14
Locality
Ipswich
Postal Code
IP12BX
Country Name
United Kingdom
Street Address
Endeavour House, Russell Road

Details

Identifier

Id
QJG
Scheme
GB-NHS
Legal Name
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD

Contact

Name
Caryn Akers
Organisation 2
Id
GB-COH-05232967
Name
Practice Plus Group Urgent Care Ltd

Roles

supplier

Address

Region
UKJ1
Locality
Reading
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
05232967
Scheme
GB-COH
Legal Name
Practice Plus Group Urgent Care Ltd
Organisation 3
Id
GB-FTS-66558
Name
NHS Suffolk and North East Essex Integrated Care Board

Roles

reviewBody

Address

Locality
Ipswich
Country Name
United Kingdom

Identifier

Legal Name
NHS Suffolk and North East Essex Integrated Care Board

Award information

Award 1
Id
063553-2025-C178770-1
Title
Integrated Urgent Care Service
Status
active

Suppliers

Supplier 1
Id
GB-COH-05232967
Name
Practice Plus Group Urgent Care Ltd

Related lots

1

Contracts and changes

Entry 1
Id
063553-2025-C178770-1
Title
Integrated Urgent Care Service
Status
active
Award ID
063553-2025-C178770-1
Date Signed
25 Jun 2018, 00:00

Items

Item 1
Id
1
Related Lot
1

Classification

Id
85100000
Scheme
CPV
Description
Health services

Delivery locations

Entry 1
Region
UKH14
Entry 2
Region
UKH34

Value

Amount
90,589,775.17
Currency
GBP

Period

Duration In Days
180

Amendments

Entry 1
Id
1
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: The provider has provided this service on a non-recurrent basis since it started. This change enables the provider to continue running these services through to the end of the contract
Description
This contract now includes permanent funding for the following services until the end of the contract on 31st October 2025: Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED. Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.

Recorded locations

  • Buyer location · Ipswich · UKH14 · IP12BX · United Kingdom
  • Delivery location · UKH14
  • Delivery location · UKH34

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05ab3c-2025-10-09T09:42:46+01:00compiled ·