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PROCUREMENT OPPORTUNITY

Records Information Management, Digital Solutions and Associated Services 2 - Version 2

Crown Commercial Service · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 10:29.

Opportunity overview

This framework is for the provision of records information management, and digital solutions, covering a wide range of services, including: ● storage ● scanning (on demand and bulk) ● shredding, destruction and disposal ● digital workflow solutions ● hybrid mail, inbound and outbound mail and data entry services ● cloud based hosting (SaaS)solution ● 3rd party interim technical resources ● specialist records management services supporting Public Records Act (cataloging, listing, appraisal and selection, sensitivity review and record preparation services) ● NHS Preparation of Patient Record Preparation services Details of previous procurement notices and pre-market engagement relating to the RM6346 Records Information Management, Digital Solutions and Associated Services 2 framework can be found at https://www.find-tender.service.gov.uk/Search under Procurement identifier (OCID): ocds-h6vhtk-0503c8.

Classification

  • CPV48000000 — Software package and information systems
  • CPV48311000 — Document management software package
  • CPV48613000 — Electronic data management (EDM)
  • CPV63120000 — Storage and warehousing services
  • CPV63121000 — Storage and retrieval services
  • CPV64216200 — Electronic information services
  • CPV72212780 — System, storage and content management software development services
  • CPV72220000 — Systems and technical consultancy services
  • CPV72312000 — Data entry services
  • CPV72312100 — Data preparation services
  • CPV72312200 — Optical character recognition services
  • CPV72313000 — Data capture services
  • CPV72512000 — Document management services
  • CPV79131000 — Documentation services
  • CPV79212000 — Auditing services
  • CPV79212200 — Internal audit services
  • CPV79311000 — Survey services
  • CPV79311200 — Survey conduction services
  • CPV79410000 — Business and management consultancy services
  • CPV79995100 — Archiving services
  • CPV79995200 — Cataloguing services
  • CPV79996100 — Records management
  • CPV79999100 — Scanning services
  • CPV92512000 — Archive services

Lots

  • Records Information Management Services£100m
  • Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services£250m
  • Full Management of National Health Service (NHS) Patient Records (Off Site)£100m
  • Specialist Records Management Services£50m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
RM6346
Status
active
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA
CPTPP

Legal basis

Id
2023/54
Scheme
UKPGA

Techniques

Has Framework Agreement
Yes

Framework Agreement

Type
open
Method
withAndWithoutReopeningCompetition
Description
Refer to Framework Schedule 7 - Call-Off Award Procedure for details of the competitive selection processes for the award of contracts under this framework. In the event that there is a challenge to the Competition and such a challenge is confined to any one particular Lot, the Authority reserves the right to the extent that it is lawful to do so, to conclude a Framework Contract with the successful Suppliers in respect of the Lot(s) that has (have) not been so challenged." and this should go in the lot descriptions the rest is covered in the ITT The Authority also reserves the right to extend Lots by varying durations.
Buyer Categories
Refer to RM6346 Records Information Management, Digital Solutions and Associated Services - Customer List for details of contracting authorities that may use the framework.
Maximum Participants
22

Expected award period

Ends
23 Feb 2026, 23:59

Tender Period

Ends
3 Nov 2025, 15:00

Enquiry period

Ends
21 Oct 2025, 17:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Participation Fees

Entry 1
Id
ocds-h6vhtk-05aa81
Description
The Supplier will pay, excluding VAT, 0.5% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.

Type

win

Relative Value

Proportion
0.005
Monetary Value
award

Lots and requirements

Entry 1
Id
1
Title
Records Information Management Services
Status
active
Description
Records Information Management Services 1. Off Site RIM Services 2. Off Site Inactive Records 3. On/Off Site Secure Shredding, Destruction & Disposal 4. On/Off/Combination RIM Services 5. On/Off Site Scanning Services A framework contract will be awarded to a maximum of 6 bidders for Lot 1.

Value

Amount
100,000,000
Currency
GBP
Including VAT
120,000,000

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Social Value Delivery
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 2
Name
Contract Management
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 3
Name
Supporting Buyers entering and exiting Call-Off Contracts
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 4
Name
Price
Type
price
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
22 Mar 2030, 23:59
Starts
23 Mar 2026, 00:00

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Criterion 2
Type
technical
Description
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Entry 2
Id
2
Title
Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services
Status
active
Description
Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services 1. Digital Workflow 2. Cloud Based Hosting 3. Scanning 4. Interim Technical Resources 5. Off Site RIM Services 6. Off Site Storage of Inactive Records 7. Secure Shredding, Destruction & Disposal 8. Off/On Site Combined RIM Services A framework contract will be awarded to a maximum of 6 bidders for Lot 2.

Value

Amount
250,000,000
Currency
GBP
Including VAT
300,000,000

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Social Value Delivery
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 2
Name
Contract Management
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 3
Name
Supporting Buyers entering and exiting Call-Off Contracts
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 4
Name
Price
Type
price
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
22 Mar 2030, 23:59
Starts
23 Mar 2026, 00:00

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Criterion 2
Type
technical
Description
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Entry 3
Id
3
Title
Full Management of National Health Service (NHS) Patient Records (Off Site)
Status
active
Description
Full Management of National Health Service (NHS) Patient Records (Off Site) 1. Clinic Prep & Mgmt of NHS Patient Records 2. Digitisation of Patient records 3. Off Site Storage 4. 3rd Party Interim Resources Scanning Services 5. On Site managed Service 6. Shredding, Destruction & Disposal (On/Off Site) A framework contract will be awarded to a maximum of 6 bidders for Lot 3

Value

Amount
100,000,000
Currency
GBP
Including VAT
120,000,000

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Social Value Delivery
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 2
Name
Contract Management
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 3
Name
Supporting Buyers entering and exiting Call-Off Contracts
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 4
Name
Price
Type
price
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
22 Mar 2030, 23:59
Starts
23 Mar 2026, 00:00

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Criterion 2
Type
technical
Description
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Entry 4
Id
4
Title
Specialist Records Management Services
Status
active
Description
Specialist Records Management Services 1. Listing 2. Cataloguing 3. Appraisal & Selection 4. Sensitivity Review 5. Records Preparation A framework contract will be awarded to a maximum of 4 bidders for Lot 4.

Value

Amount
50,000,000
Currency
GBP
Including VAT
60,000,000

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Social Value Delivery
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 2
Name
Contract Management
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 3
Name
Specialist Records Management Services
Type
quality
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 4
Name
Price
Type
price
Description
You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
22 Mar 2030, 23:59
Starts
23 Mar 2026, 00:00

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Criterion 2
Type
technical
Description
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
GG
Country
GG
Country Name
Guernsey
Entry 3
Region
IM
Country
IM
Country Name
Isle of Man
Entry 4
Region
JE
Country
JE
Country Name
Jersey

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
63120000
Scheme
CPV
Description
Storage and warehousing services
Entry 3
Id
64216200
Scheme
CPV
Description
Electronic information services
Entry 4
Id
72212780
Scheme
CPV
Description
System, storage and content management software development services
Entry 5
Id
72220000
Scheme
CPV
Description
Systems and technical consultancy services
Entry 6
Id
72312100
Scheme
CPV
Description
Data preparation services
Entry 7
Id
72312200
Scheme
CPV
Description
Optical character recognition services
Entry 8
Id
72313000
Scheme
CPV
Description
Data capture services
Entry 9
Id
72512000
Scheme
CPV
Description
Document management services
Entry 10
Id
79131000
Scheme
CPV
Description
Documentation services
Entry 11
Id
79212000
Scheme
CPV
Description
Auditing services
Entry 12
Id
79311000
Scheme
CPV
Description
Survey services
Entry 13
Id
79410000
Scheme
CPV
Description
Business and management consultancy services
Entry 14
Id
79995100
Scheme
CPV
Description
Archiving services
Entry 15
Id
79995200
Scheme
CPV
Description
Cataloguing services
Entry 16
Id
79996100
Scheme
CPV
Description
Records management
Entry 17
Id
79999100
Scheme
CPV
Description
Scanning services
Entry 18
Id
92512000
Scheme
CPV
Description
Archive services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
GG
Country
GG
Country Name
Guernsey
Entry 3
Region
IM
Country
IM
Country Name
Isle of Man
Entry 4
Region
JE
Country
JE
Country Name
Jersey

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
63120000
Scheme
CPV
Description
Storage and warehousing services
Entry 3
Id
64216200
Scheme
CPV
Description
Electronic information services
Entry 4
Id
72212780
Scheme
CPV
Description
System, storage and content management software development services
Entry 5
Id
72220000
Scheme
CPV
Description
Systems and technical consultancy services
Entry 6
Id
72312000
Scheme
CPV
Description
Data entry services
Entry 7
Id
72313000
Scheme
CPV
Description
Data capture services
Entry 8
Id
72512000
Scheme
CPV
Description
Document management services
Entry 9
Id
79212200
Scheme
CPV
Description
Internal audit services
Entry 10
Id
79311000
Scheme
CPV
Description
Survey services
Entry 11
Id
79410000
Scheme
CPV
Description
Business and management consultancy services
Entry 12
Id
79995100
Scheme
CPV
Description
Archiving services
Entry 13
Id
79999100
Scheme
CPV
Description
Scanning services
Entry 14
Id
92512000
Scheme
CPV
Description
Archive services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
GG
Country
GG
Country Name
Guernsey
Entry 3
Region
IM
Country
IM
Country Name
Isle of Man
Entry 4
Region
JE
Country
JE
Country Name
Jersey

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
63120000
Scheme
CPV
Description
Storage and warehousing services
Entry 3
Id
64216200
Scheme
CPV
Description
Electronic information services
Entry 4
Id
72212780
Scheme
CPV
Description
System, storage and content management software development services
Entry 5
Id
72220000
Scheme
CPV
Description
Systems and technical consultancy services
Entry 6
Id
72312000
Scheme
CPV
Description
Data entry services
Entry 7
Id
72313000
Scheme
CPV
Description
Data capture services
Entry 8
Id
72512000
Scheme
CPV
Description
Document management services
Entry 9
Id
79131000
Scheme
CPV
Description
Documentation services
Entry 10
Id
79212000
Scheme
CPV
Description
Auditing services
Entry 11
Id
79311000
Scheme
CPV
Description
Survey services
Entry 12
Id
79410000
Scheme
CPV
Description
Business and management consultancy services
Entry 13
Id
79996100
Scheme
CPV
Description
Records management
Entry 14
Id
79999100
Scheme
CPV
Description
Scanning services
Entry 15
Id
92512000
Scheme
CPV
Description
Archive services
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
GG
Country
GG
Country Name
Guernsey
Entry 3
Region
IM
Country
IM
Country Name
Isle of Man
Entry 4
Region
JE
Country
JE
Country Name
Jersey

Additional Classifications

Entry 1
Id
48311000
Scheme
CPV
Description
Document management software package
Entry 2
Id
48613000
Scheme
CPV
Description
Electronic data management (EDM)
Entry 3
Id
63121000
Scheme
CPV
Description
Storage and retrieval services
Entry 4
Id
64216200
Scheme
CPV
Description
Electronic information services
Entry 5
Id
72312000
Scheme
CPV
Description
Data entry services
Entry 6
Id
72313000
Scheme
CPV
Description
Data capture services
Entry 7
Id
72512000
Scheme
CPV
Description
Document management services
Entry 8
Id
79131000
Scheme
CPV
Description
Documentation services
Entry 9
Id
79212000
Scheme
CPV
Description
Auditing services
Entry 10
Id
79311200
Scheme
CPV
Description
Survey conduction services
Entry 11
Id
79410000
Scheme
CPV
Description
Business and management consultancy services
Entry 12
Id
79995100
Scheme
CPV
Description
Archiving services
Entry 13
Id
79995200
Scheme
CPV
Description
Cataloguing services
Entry 14
Id
79996100
Scheme
CPV
Description
Records management
Entry 15
Id
79999100
Scheme
CPV
Description
Scanning services
Entry 16
Id
92512000
Scheme
CPV
Description
Archive services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
A-6054
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Document Type
biddingDocuments
Entry 3
Id
063279-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
8 Oct 2025, 13:01

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PBZB-4962-TVLR
Name
Crown Commercial Service

Roles

buyer

Address

Region
UKD72
Country
GB
Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
The Capital, Old Hall Street

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PBZB-4962-TVLR
Scheme
GB-PPON

Contact

Telephone
+44 3454102222

Recorded locations

  • Buyer location · Liverpool · UKD72 · L3 9PP · United Kingdom
  • Delivery location · GG · Guernsey
  • Delivery location · IM · Isle of Man
  • Delivery location · JE · Jersey
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05aa81-2025-10-08T13:01:19+01:00Tender notice on Find a Tender ·