Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

Opportunity overview

Contract Term The contract between Firmus Energy (Supply) Limited ("FES") and Lognet Billing Limited ("Lognet") commenced on 10.12.19 for an initial term of 3 years with options for FES to extend by 2 periods of 12 months each. Having exercised both options, the parties entered into an amendment agreement on 23.12.24 ("Amendment 1") which extended the contract to 31.12.25. The parties then entered into a further amendment agreement on 10.09.25 ("Amendment 2") which extended the contract by 3 years with an option for FES to extend by a further 12 months. Minimum Licence Fees The contract set minimum licence fees based on the number of subscribers, with additional licence fees covering additional subscribers. Under Amendment 1, those minimum licence fees and subscriber numbers were increased; and then further increased pursuant to Amendment 2. Please see section VII.2.3 of this notice for details of amendment to contract value resulting from the amendments above. Exchange Rate Amendment 2 introduced a mechanism for sharing exchange rate risk equally between the parties. Professional Services Rates The contract included a professional services rate table. Amendment 1 and Amendment 2 increased the current professional services rates. Amendment 2 included a mechanism for uplifting rates annually. Helpdesk Under the contract, FES agreed to pay for a helpdesk support service. Amendment 1 increased this the annual fee for this support service; and Amendment 2 provided an option for a pay per use service instead of an annual fee. Liability Aggregate Cap Under Amendment 2, Lognet's total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract was increased to reflect the higher contract value. Customer Data Arrangements Under Amendment 2 Lognet agreed to provide FES with data reporting capability. Disaster Recovery and Business Continuity Plan Under the contract Lognet agreed to put a disaster recovery and business continuity plan in place. Amendment 2 included a more detailed process for the preparation, implementation, review and testing of the disaster recovery and business continuity plan. Escrow The contract made provision for all source code to be put in escrow with a third party agent. Amendment 2 obliged the parties to put a new escrow agreement in place with revised terms to those detailed by the original contract. Transitional Services Under Amendment 2 Lognet agreed to, upon request by FES, provide transitional services on termination of the contract. Service Levels Amendment 2 updated the service levels set out in the contract.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

• CPV48100000 — Industry specific software package
• CPV48217000 — Transaction-processing software package
• CPV48333000 — Contact management software package
• CPV48442000 — Financial systems software package
• CPV48445000 — Customer Relation Management software package
• CPV48612000 — Database-management system
• CPV48613000 — Electronic data management (EDM)
• CPV72000000 — IT services: consulting, software development, Internet and support

Lots

• Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply CompanyValue not stated