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PROCUREMENT OPPORTUNITY

Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations

WEST MIDLANDS TRAINS LIMITED · compiled

Tender information last checkedLast checked 30 Sept 2026, 10:35.

Opportunity overview

WMT's digital customer information system (CIS) contract with Blackbox Company (UK) Ltd (WMT 2462) ran until the 30th of September 2025. Under the existing contract, work was split into Phase 1 software and Phase 2 software- which are codependent to run a compliant CIS system. Both stage 1&2 software have been amalgamated into one software licence to cover all DCIS devices at stations. A 12 month direct award for the extension of services till 30th September 2026 will enable continuous access to the customer information systems and avoid disruption,

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Blackbox Company (UK) Ltd

Matched by exact name
Published award value
Value not stated
Awarded
Not supplied
Contract signed
12 Feb 2024
Award ID
062949-2025-WMT 2462 VO15-1
Status
active
Identifier
GB-COH 2024/S 000-005908
Location
Wokingham, UKJ, RG40 3GA, United Kingdom

Classification

  • CPV48500000 — Communication and multimedia software package

Lots

  • Extension of the existing services. Blackbox Company (UK) Ltd provide the Digital Customer Information System. This enhances the passenger journey, supports the frontline staff and enables better response from control rooms.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05a9bc
Status
complete
Procurement Method
limited
Main Procurement Category
goods
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
WMT intend to award a contract directly to the incumbent supplier for the continued provision of the Customer Information System for a period of 12 months. The decision is made under Regulation 50 of UCR 2016 on the grounds that competition is absent due to technical reasons. WMT are requesting continuation of the Blackbox software only. This software is only compatible with current screens that were fitted 2024, should WMT retender and another supplier successful it will cause major disruption to service as new screens will be required to support the software. The Blackbox system is a business critical application that underpins the delivery of real-time customer information across the network.

Legal basis

Id
32014L0025
Scheme
CELEX

Classification

Id
48500000
Scheme
CPV
Description
Communication and multimedia software package

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Has Options
No
Description
Extension of the existing services. Blackbox Company (UK) Ltd provide the Digital Customer Information System. This enhances the passenger journey, supports the frontline staff and enables better response from control rooms.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG3

Additional Classifications

Entry 1
Id
48500000
Scheme
CPV
Description
Communication and multimedia software package

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-2024/S 000-005841
Name
WEST MIDLANDS TRAINS LIMITED

Roles

buyer

Address

Region
UKI31
Locality
London
Postal Code
EC4A3AG
Country Name
United Kingdom
Street Address
2nd Floor St Andrew's House

Details

Classifications

Entry 1
Id
RAILWAY_SERVICES
Scheme
TED_CE_ACTIVITY
Description
Railway services

Identifier

Id
2024/S 000-005841
Scheme
GB-COH
Legal Name
WEST MIDLANDS TRAINS LIMITED

Contact

Name
Sidharth Narayanan
Organisation 2
Id
GB-COH-2024/S 000-005908
Name
Blackbox Company (UK) Ltd

Roles

supplier

Address

Region
UKJ
Locality
Wokingham
Postal Code
RG40 3GA
Country Name
United Kingdom
Street Address
6 Crowthorne House, Nine Mile Ride, Crowthorne Wokingham RG40 3GA

Details

Scale
sme

Identifier

Id
2024/S 000-005908
Scheme
GB-COH
Legal Name
Blackbox Company (UK) Ltd
Organisation 3
Id
GB-FTS-163217
Name
West Midlands Train Ltd

Roles

reviewBody

Address

Locality
Birmingham
Postal Code
B3 2ES
Country Name
United Kingdom
Street Address
134 Edmund Street

Identifier

Legal Name
West Midlands Train Ltd

Contact

Award information

Award 1
Id
062949-2025-WMT 2462 VO15-1
Title
Extension of contract for continued access to the CIS software
Status
active

Suppliers

Supplier 1
Id
GB-COH-2024/S 000-005908
Name
Blackbox Company (UK) Ltd

Related lots

1

Contracts and changes

Entry 1
Id
062949-2025-WMT 2462 VO15-1
Title
Extension of contract for continued access to the CIS software
Status
active
Award ID
062949-2025-WMT 2462 VO15-1
Date Signed
12 Feb 2024, 00:00

Recorded locations

  • Buyer location · London · UKI31 · EC4A3AG · United Kingdom
  • Delivery location · UKG3

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05a9bc-2025-10-07T15:26:09+01:00compiled ·