Opportunity overview
ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates. Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.
Awarded to
Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.
PREMIER BUSINESS AUDIO LIMITED
- Published award value
- £40k
- Awarded
- 4 Nov 2025
- Award ID
- 1
- Status
- active
- Identifier
- GB-COH 06329855
- Location
- Whitchurch, UKJ37, RG28 7PF, United Kingdom
Classification
- CPV32000000 — Radio, television, communication, telecommunication and related equipment
- CPV79342300 — Customer services
Lots
- Lot 1£40k
Documents and notices
- Contract award notice on Find a TenderOpen source ↗
- Tender notice on Find a TenderOpen source ↗
- biddingDocumentsOpen source ↗
- biddingDocumentsOpen source ↗