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PROCUREMENT OPPORTUNITY

Development of Jisc's Licensing Subscriptions Manager (LSM)

JISC · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 10:05.

Opportunity overview

Licensing Subscription Manager (LSM) is Jisc's ecommerce site that enables Further & Higher Education institutions and customers to search, purchase, and manage their subscriptions to e-books, e-journals, and databases negotiated by Jisc Licensing, and via its sister site www.chest.ac.uk, preferential licence agreements for software and online resources negotiated. It is the intention that the current LSM functionality is to be migrated to Salesforce Communications Cloud on Core, integrated with Jisc's Salesforce CRM, having product and pricing information configured in the Salesforce Enterprise Product Catalogue, and a new customer portal to be developed Salesforce Experience Cloud. The migration to Salesforce is an important strategic step for Jisc, with efficiency to be shared across Jisc directorates, gained from having customer relationship management (CRM), e-commerce and other data and workflows within one platform. The development is intended to be run in multiple phases; MVP (minimum viable product) Phase will be building and proving the end-to-end purchase of a subset of Chest products for a subset of customers in Salesforce. MMP (minimum marketable product) Phase will be building out the product model and purchasing journey to migrate all Chest products and go live to all customers.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SALESFORCE UK LIMITED

Matched by number
Published award value
£200k
Awarded
1 Oct 2025
Award ID
1
Status
active
Identifier
GB-COH 05094083
Location
London, UKI31, EC2N 4AY, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot LOT-0000Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
Proc2922
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
(Copied and pasted from Transparency Notice Ref: Procurement identifier (OCID): ocds-h6vhtk-05a65c) Following an unsuccessful attempt in late 2024 to procure the required services via the Crown Commercial Service (CCS) Digital Outcomes 6 Framework (Ref: RM1043.8), where only two insufficient bids were received from over 3,500 framework suppliers, Jisc undertook a structured Request for Information (RFI) exercise to gain a clearer understanding of the market landscape and supplier capabilities. As a result of the RFI, Salesforce was identified in July 2025 as the supplier best positioned to meet Jisc's specific requirements. The intention was to proceed via a compliant Direct Award call-off through an authorised reseller under the NHS SBS Digital Workplace Solutions Framework (Ref: SBS/19/AB/WAB/9411). Although contract discussions were initiated, they could not be concluded before the expiry of the framework. Jisc subsequently sought to utilise the next iteration of the framework; however, its launch was delayed due to factors outside Jisc's control. In light of these circumstances, and to avoid further delay, increased costs, and potential disruption to service delivery, a direct award is now considered the most appropriate and proportionate route. This approach is supported by the prior market engagement and aligns with procurement principles of value for money, urgency, and continuity of service.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
switchingDirectAward

Lots and requirements

Entry 1
Id
LOT-0000
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PGYD-1575-ZHXX
Name
Jisc

Roles

buyer

Address

Region
UKK11
Country
GB
Locality
Bristol
Postal Code
BS1 6NB
Country Name
United Kingdom
Street Address
4 Portwall Lane

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PGYD-1575-ZHXX
Scheme
GB-PPON

Contact

Name
Chris Hallahan
Telephone
+44 2081482444
Organisation 2
Id
GB-PPON-PTXG-8329-VLGH
Name
Salesforce UK Limited

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
EC2N 4AY
Country Name
United Kingdom
Street Address
Salesforce Tower, Floor 26, 110 Bishopsgate

Details

Vcse
No
Scale
large

Identifier

Id
PTXG-8329-VLGH
Scheme
GB-PPON

Contact

Organisation 3
Id
GB-COH-05747339
Name
JISC

Roles

buyer

Address

Region
UKK11
Country
GB
Locality
Bristol
Postal Code
BS1 6NB
Country Name
United Kingdom
Street Address
4 Portwall Lane

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
05747339
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PGYD-1575-ZHXX
Scheme
GB-PPON
Organisation 4
Id
GB-COH-05094083
Name
SALESFORCE UK LIMITED

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
EC2N 4AY
Country Name
United Kingdom
Street Address
Floor 26 Salesforce Tower

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
05094083
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PTXG-8329-VLGH
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
2 Oct 2025, 00:00
Title
Development of LSM platform
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
LOT-0000
Related Lot
LOT-0000

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom
Entry 3
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Value

Amount
200,000
Currency
GBP
Including VAT
240,000

Renewal

Description
6 month contract expected, but retains possible extension up to 12 months

Documents

Entry 1
Id
061555-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
2 Oct 2025, 10:00
Entry 2
Id
064166-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
10 Oct 2025, 13:02

Suppliers

Supplier 1
Id
GB-PPON-PTXG-8329-VLGH
Name
Salesforce UK Limited
Supplier 2
Id
GB-COH-05094083
Name
SALESFORCE UK LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
23 Oct 2025, 23:59

Related lots

LOT-0000

Contract period

Ends
22 Apr 2026, 23:59
Starts
23 Oct 2025, 00:00
Max Extent Date
22 Oct 2026, 23:59

Standstill Period

Ends
21 Oct 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
12 Nov 2025, 00:00
Above Threshold
Yes
No Agreed Metrics Rationale
N/A

Value

Amount
200,000
Currency
GBP
Including VAT
240,000

Period

Ends
11 Nov 2026, 23:59
Starts
12 Nov 2025, 00:00

Documents

Entry 1
Id
073987-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
14 Nov 2025, 13:24

Recorded locations

  • Buyer location · Bristol · UKK11 · BS1 6NB · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05a65c-2025-11-14T13:24:15ZTransparency notice on Find a Tender ·