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PROCUREMENT OPPORTUNITY

Supply, Installation and On-Going Support and Maintenance of Total Connect

Caerphilly County Borough Council · compiled

Tender information last checkedLast checked 30 Sept 2026, 10:10.

Opportunity overview

Supply, Installation and On-Going Support and Maintenance of Total Connect for use by the Council's Housing department. Including Mobile Working, Scheduling, Order Management & analytics.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

TotalMobile

Match pending…
Contract value
£1.6m
Awarded
Not supplied
Contract signed
29 Sept 2025
Award ID
060963-2025-1
Status
active
Location
Belfast, UK, BT13BG, United Kingdom

Classification

  • CPV72222300 — Information technology services
  • CPV72267100 — Maintenance of information technology software

Lots

  • Caerphilly CBC direct awarded a contract to Total Mobile Ltd under the Crown Commercial Services (CCS) G Cloud 14 framework for the Supply, Installation and On-Going Support and Maintenance of Total Connect. The contract includes SaaS licences for Mobile Working, Scheduling, Order Management & analytics and professional services.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CCBC/PROC287/25/JT
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This contract was awarded via direct call-off under a pre-established framework agreement in accordance with Regulation 33 of the Public Contracts Regulations 2015. All terms were set out in the framework and the supplier was selected without reopening competition.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72222300
Scheme
CPV
Description
Information technology services

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Description
Caerphilly CBC direct awarded a contract to Total Mobile Ltd under the Crown Commercial Services (CCS) G Cloud 14 framework for the Supply, Installation and On-Going Support and Maintenance of Total Connect. The contract includes SaaS licences for Mobile Working, Scheduling, Order Management & analytics and professional services.

Options

Description
Caerphilly CBC reserve the right to purchase the asset management module if required during the contract period.

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Penallta House, Tredomen Park, Ystrad Mynach

Delivery locations

Entry 1
Region
UKL16

Additional Classifications

Entry 1
Id
72222300
Scheme
CPV
Description
Information technology services
Entry 2
Id
72267100
Scheme
CPV
Description
Maintenance of information technology software

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-1559
Name
Caerphilly County Borough Council

Roles

buyer
centralPurchasingBody

Address

Region
UKL16
Locality
Hengoed
Postal Code
CF82 7PG
Country Name
United Kingdom
Street Address
Penallta House, Tredomen Park, Ystrad Mynach

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Caerphilly County Borough Council

Contact

Name
Jessica Thomas
Telephone
+44 1443863283
Organisation 2
Id
GB-FTS-162569
Name
TotalMobile

Roles

supplier

Address

Region
UK
Locality
Belfast
Postal Code
BT13BG
Country Name
United Kingdom
Street Address
Pilot Point, 21 Clarendon Road

Details

Scale
large

Identifier

Legal Name
TotalMobile
Organisation 3
Id
GB-FTS-111
Name
High Court

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
Royal Courts of Justice, The Strand

Identifier

Legal Name
High Court

Contact

Telephone
+44 2079477501

Award information

Award 1
Id
060963-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-162569
Name
TotalMobile

Related lots

1

Contracts and changes

Entry 1
Id
060963-2025-1
Status
active
Award ID
060963-2025-1
Date Signed
30 Sept 2025, 00:00

Value

Amount
1,565,218.76
Currency
GBP

Recorded locations

  • Buyer location · Hengoed · UKL16 · CF82 7PG · United Kingdom
  • Delivery location · UKL16

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05a51a-2025-09-30T15:19:50+01:00compiled ·